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IT Support Specialist Level 1 - Nashville, United States - MindCare Solutions
Description
IT Support Specialist - Level 1
As an IT Support Specialist at our Corporate Mindcare Solutions Headquarters in Franklin, TN, you will play a crucial role in providing technical assistance and support to our employees and customers.
You will be responsible for setting up and supporting Windows and Apple devices, as well as systematically triaging and resolving hardware, software, and networking issues.
Strong communication skills and the ability to work as a team and independently on projects. The role will involve the ability to thrive in a fast-paced environment.Compensations:
$20 - $25 per hour
Responsibilities:
Provide Microsoft 365 support, including troubleshooting, configuration, and user
assistance
Facilitate the onboarding and offboarding processes for new hires and departing
employees, ensuring smooth transitions
Support users both in-office and remotely via phone, email, ticketing system, and in-person
visits
Set up and configure Windows and Apple devices for employees, ensuring optimal
functionality
Diagnose and troubleshoot technical issues related to hardware, software, and general
networking problems
Maintain vendor management and work to ensure pricing and contracts are tracked
Document and track all reported issues using the company's ticketing system
Stay up-to-date with new technologies and best practices within the healthcare industry
Provide excellent customer service by offering advice, training, solutions, and guidance to
users of varying technical expertise
Manage devices, using InTune, and Kandi, Manage the procurement, installation, and
maintenance of all computer hardware and software and all other products and supplies
necessary to keep computer systems operable
Work independently and collaboratively within a team on assigned projects
Prioritize and track help desk calls to ensure timely resolution
Perform other duties as assigned
Requirements:
Requirements:
1-3 years of experience in a technical support role
Experience with Microsoft 365 tools and administration
Strong customer service skills with a dedication to providing excellent support
Self-motivated, resourceful, and able to take initiative in problem-solving
Ability to work independently and within a team setting to achieve desired outcomes
Knowledge of hardware, software, and networking concepts
Preferred:
Familiarity with ticketing systems and technical documentation practices
Excellent verbal and written communication skills
Ability to thrive in a fast-paced environment
Experience with Zoho One is a plus
Experience in the healthcare industry is advantageous
Benefits:
Medical, Dental and Vision
Other opportunities within the organization
Flexible spending account
401K with 4% match
Company paid life insurance
Voluntary life, short/long-term disability
Positive work environment/culture
Company Paid Holidays
PTO
Join us at MindCare Solutions and be part of a team that is making a difference in the lives of patients by providing innovative mental health care solutions.
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