Valley Imports Service Assistant/Scheduler - Fargo, United States - Wallwork Truck Center

Description

The Service Scheduler/Assistant position is an integral part of the success of our Service Department. Connecting our customers with their needed maintenance and repairs in a timely fashion gives them the best customer experience possible. Interacting with our customers, building relationships and keeping our service technicians busy, results in a robust department Schedule is 8am-5pm M-F starting wage $20/hr.

JOB SUMMARY

The Service Assistant is responsible for helping with servicing and repairing vehicles as assigned by the Service Manager. The Service Assistant will help ensure a safe, clean, and organized work area.This position also assists service advisors and managers with any tasks or projects assigned.

QUALIFICATIONS (minimum requirements)

Education and/or years' experience required:

• High School Diploma or G.E.D.
• Valid driver's license with acceptable driving record.

Preferred/Required Skills and Abilities:

• Mechanical experience preferred.
• Ability to work with limited supervision.
• Must be able to manage in a fast paced work environment.
• Must have great customer service and communication skills.

Supervision of others/decision making aptitude (if applicable):

• No supervisory responsibilities required for this position.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITES

• Assist service advisors and mangers with any assigned duties or tasks within the department.
• Interface with customers and service advisors to identify and sell vehicle repairs and maintenance.
• Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
• Input and maintain vehicle and customer information in computer system.
• Maintain a professional appearance at all times.
• Identify, recommend and support opportunities for methods/process improvement.
• Ensure a clean and safe work area.
• Work with customer to identify required maintenance.
• Advise customers on necessary/suggested services.
• Offer additional services and repairs to customers.
• Identify, recommend and support opportunities for methods/process improvement.
• Ensure that each and every customer encounter is consistent.
• Provide attention to detail on all service work.
• Report any service issues or maintenance to the Production Manager.
• Each service order should be done efficiently and comply with all dealership policies.
• Maintain proper use of all equipment within the service department.
• Adhere to work schedule and maintain regular attendance.
• Performs Wallwork Inc.-wide duties as requested by the designated supervisor.
• Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.

The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description.