IT Support Specialist - San Francisco, United States - Vida
Description
**IT Support Specialist**
San Francisco, CA / Engineering IT / Full Time
At Vida, we empower individuals to overcome chronic mental and physical health conditions, once and for all. The impact of chronic conditions on healthcare is immense: in the US alone, chronic diseases like diabetes and heart disease drive 80% of the $3 trillion healthcare spending, which is at 18% of GDP. One in 3 individuals has a chronic health condition, and 1 in 4 struggles with mental health.
Vida provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers and leading medical institutions. Vida is a next generation continuous care platform for both consumers and businesses, combining a consumer mobile app, an enterprise care platform offering on demand 24/7 solutions for chronic conditions. Vida platform runs in the cloud, captures real-time data from 100+ devices and apps, and integrates back to the employer, payer, and provider. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees live their healthiest lives.
*****Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.***
**ABOUT THE ROLE**
As a core member of our Corporate IT team, you will support our end users to ensure they have access to effectively and efficiently deliver services to our platform members. To be successful in this position you will demonstrate knowledge of the industrys best practices and have a professional track record of effective technology support, device lifecycle management, and a thorough understanding of computer hardware and software systems. With this focus, you will be key in supporting our day to day IT operations, such as equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack. **RESPONSIBILITIES**
+ Respond to general IT requests from members of Vidas workforce
+ Troubleshoot hardware, software and network issues related to internal IT
+ Provision new hire IT resources, hardware, applications, and SaaS applications
+ Monitor our information technology systems to ensure they are performing and configured correctly, fixing any issues identified and carrying out upgrades as necessary
+ Contribute to larger IT projects to improve our end user IT experience, investigating new systems and services that can make our organization more efficient
+ Help to develop training materials for new hires related to Vidas IT onboarding experience
**BASIC QUALIFICATIONS**
+ Bachelor's degree or an equivalent combination of education and work experience in Corporate IT
+ In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices
+ Hands on experience with managing company-wide IT services such as MDM and SSO
+ Real experience with SaaS technologies : Okta, Google Workspace Administration , Slack, Atlassian, Zoom, Cisco Meraki as examples
+ Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
+ Some prior experience or knowledge of working in a healthcare environment along with understanding the requirements under HIPAA for protecting sensitive data is preferred
**BENEFITS**
+ Competitive compensation with meaningful stock options
+ Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 80% for your dependents)
+ Healthcare FSA Plan
+ Dependent Care FSA Plans
+ Commuter and Parking Benefits
+ 401K Program
+ Flexible PTO Policy
+ Paid Parental Leave
+ 10 Paid Company Holidays