Computer Specialist/Lead Technical Support Specialist - Fort Polk - Oneida Technical Solutions

    Oneida Technical Solutions
    Oneida Technical Solutions Fort Polk

    1 day ago

    Default job background
    Full time
    Description

    About Us

    Oneida Technical Solutions, LLC (OTS) is a trusted partner for IT modernization projects and implementing upgrades in highly complex environments.

    Job Overview

    We are seeking a Computer Specialist Lead - Technical Support Specialist to oversee advanced technical support for IT systems and networks in a high-security environment.

    Key Responsibilities:

    • Leadership and Supervision: Lead a team of technical support specialists, providing mentorship, training, and performance management.
    • Technical Support: Diagnose and resolve hardware, software, and network issues for end-users, manage desktop configurations, servers, and network devices.
    • System Maintenance: Perform regular system updates, patch management, and vulnerability assessments to ensure all systems are compliant with relevant regulations.
    • Security Compliance: Implement and enforce cybersecurity policies and procedures, monitor system activities for potential security breaches, and respond promptly to security incidents.
    • Project Management: Coordinate and manage IT projects, including system upgrades, migrations, and deployments, ensuring all projects are completed on time.
    • Documentation: Maintain detailed documentation of system configurations, changes, and support activities, prepare reports on system performance and security compliance.
    • Communication: Liaise with other departments, vendors, and external partners to resolve technical issues and coordinate support activities.

    Qualifications:

    • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications preferred.
    • Experience: Minimum 7 years of experience in technical support or a related IT role, with at least 3 years in a leadership or supervisory capacity.
    • Technical Skills: Expertise in Windows and Linux operating systems, network configurations, and cybersecurity best practices, proficiency with virtualization technologies and cloud services.
    • Security Clearance: Active Secret Clearance required.
    • DOD 8140 Compliance: Must possess or obtain within 6 months of hire a certification that meets DOD 8140 requirements.

    Work Environment:

    • Physical Demands: Ability to lift and move computer equipment as needed.
    • Work Schedule: Full-time position with potential for after-hours support as needed.

    Oneida Technical Solutions, LLC is an equal opportunity employer and will consider all qualified applicants for employment without regard to protected characteristics under applicable law.

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