- Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls.
- Serve as the primary point of contact for customer service requests.
- Open, update, and close work orders in the system accurately.
- Track parts orders and ensure availability for scheduled jobs.
- Communicate with technicians throughout the day to manage job status and timelines.
- Coordinate warranty claims, service reports, and follow-ups.
- Assist in maintaining service records and reports.
- Provide administrative support to the service manager and team.
- Ensure compliance with safety, quality, and company policies.
- Other duties as assigned.
- High school diploma or equivalent required; Associate's degree preferred.
- Three plus (3+) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus).
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency in Microsoft Office and experience with ERP or service management software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be able to lift up to 10 lbs.
- Competitive pay and benefits package.
- Health, dental, and vision insurance with optional spending accounts.
- 401(k) with company match.
- Life and dependent life insurance
- Short-term and long-term disability options
- GAP coverage options (hospital, critical illness, and accident)
- Paid time off and holidays
-
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Service Coordinator - Alabaster - Blake and Pendleton
Description
Job Type
Full-time
Description
Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems.
We are seeking a Service Coordinator to join our Birmingham, Alabama, Branch team and support our technicians, customers, and service operations.
Position Summary:
The Service Coordinator plays a vital role in ensuring smooth scheduling and coordination of service activities. This position manages work orders, communicates with customers, supports field technicians, and ensures the timely completion of jobs while maintaining a high level of customer satisfaction.
Key Responsibilities:
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Service Coordinator
Only for registered members Alabaster, AL
-
Client Services Coordinator
Only for registered members Alabaster
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Service Coordinator
Full time Only for registered members Alabaster
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Sales Coordinator- Service
Only for registered members Pelham
-
Customer Service Coordinator
Only for registered members Pelham
-
Customer Service Coordinator
Only for registered members Pelham, Alabama, United States
-
Customer Service Coordinator
Only for registered members Pelham, AL
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Operations Coordinator- Service/Repair
Only for registered members Pelham
-
Project Services Coordinator
Only for registered members Birmingham, AL
-
Service Coordinator
Full time Only for registered members Gardendale
-
Service Coordinator
Only for registered members Moody
-
Service Coordinator
Only for registered members Gardendale, AL, US
-
Service Coordinator
Only for registered members Birmingham, Alabama, , United States
-
Service Coordinator
Only for registered members Moody, AL
-
Tenant Services Coordinator
Only for registered members Hoover, AL
-
Service Schedule Coordinator
Only for registered members Bessemer, AL
-
Patient Service/Front Desk Coordinator
Only for registered members Hoover
-
Project Services Coordinator
Only for registered members Birmingham
-
Office Services Coordinator
Only for registered members Birmingham
-
Document Services Coordinator
Only for registered members Homewood, AL
-
Document Services Coordinator
Only for registered members Homewood