Service Desk Technician - Augusta - Syntelligent Analytic Solutions

    Syntelligent Analytic Solutions
    $45,000 - $70,000 (USD) per year *
    Description
    Service Desk Technician

    Syntelligent Analytic Solutions, LLC provides uniquely qualified personnel with the expertise and tools needed to fulfill our customers' management and technical requirements in the intelligence, defense, homeland security and commercial market space. Our customers' and Syntelligent's success are built upon the core values of People First, Integrity & Accountability, Mission Driven, Community Focus and Team Oriented.

    We are seeking a full-time Service Desk Technician for placement on our existing contract. This is a pipeline position for future openings on the contract.

    The ideal candidate will have excellent communication skills both verbally and in writing. Strong knowledge of Network troubleshooting including connectivity issues locating IP or TCP/IP addresses VPN software supporting remote users understanding of Active Directory to unlock reset passwords proficiency with troubleshooting all Windows Operating systems ability to troubleshoot resolve email issues specifically MS Outlook outstanding customer service skills empathy professionalism problem-solving skills multitasking rapid priority change flexibility willingness to work various shifts including evenings weekends holidays Responsibilities: Initial point of contact for customers via telephone email live chat provide technical support hardware systems sub-systems applications assist navigate application menus may be required remote into customer's computer troubleshoot network connectivity issues working remote employees corporate network develops sustains productive customer relationship make customer needs primary focus offer alternative solutions appropriate objective retaining clients business escalate complex problems Remote Support Engineering staff Field Engineering when appropriate b qualeficationus br Required Qualifications: High School Diploma equivalent security requirement Must US Citizen possess Secret clearance prior hire current CompTIA A+ CE Network Security certification strong knowledge connection ip address vpn software understand active directory unlock password windows operating system excel n written communituMental Requirements: Must multi-task rapidly changing priorities limited notice
    bPhysical Requirement: Must sit/stand desk long-period lift 20 pounds occasionally Preferred Qualifications previous computer technical support MCP Dell industry certifications
    * This salary range is an estimation made by beBee
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