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Ticket Booth Supervisor - Chicago, United States - Hornblower Inc
Description
City Experiences is seeking a Ticket Booth Supervisor in Chicago.About Us:
City Experiences' passion is to provide amazing experiences on land and water.
Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.
If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.
About the Opportunity:
The successful Ticket Booth Supervisor will oversee ticket booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:
Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies
Enter new reservations accurately and thoroughly
Process payments in a timely manner in following company procedures
Successful proper cash handling and maintaining of all monies in the ticket booth including deposits
Maintaining sales and accounting documents required for closeouts
Lead by example using RESPECT
Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices
Sales & Guest Service
Resolve guest issues/Critical Moments of service
Promote maximum revenue attainment by performing transactions with efficiency
Ensure accuracy in transactions while monitoring product capacities
Ensure that every guest is greeted warmly when approaching the ticket booth
Answer questions regarding product, price, duration, etc. with expertise and patience
Prepared to work during submitted availability and scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Attend applicable meetings and training sessions as designated or necessary
Additional job duties as assigned.
Requirements & Qualifications:
Minimum of one (1) year customer service experience necessary
High school diploma or equivalency required
Supervisory experience is preferred
Must be at least 16 years of age
Cash handling experience is required
Able to communicate effectively in oral and written form
Must be organized and detail-oriented
Meet deadlines
Focus on customer needs
Able to handle multiple tasks/projects at one time
Establish and maintain effective working relationships as required by job responsibility
Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
Must be energetic and upbeat
Must be self-motivated
The RESPECT Service System
embodies City Experiences' mission, vision, values and operating principles.
By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer.We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
