Manager, Customer Success Manager - Eagan, MN

Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations ...

We measure our success based on the prioritization of our customers' needs and goals. The relationship we create with our customers determines the future benefits for them and our company. · ...

We are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the value of our solutions. · ...

The Digital Programs Customer Success Manager designs scalable digital programs that drive customer adoption expansion and value realisation across a diverse product portfolio. · Drive product adoption customer engagement retention and advocacy using data and customer insights fo ...

As part of Thomson Reuters' transformation in the legal industry, · we are building a world-class Customer Success organization. · You have formal legal education (JD) or substantial experience working with legal technology, · attorneys, or legal professionals. · ...

Build meaningful relationships and empower customers to achieve their goals while driving success for both them and the company. · Manage customer journey to drive performance towards strategic objectives. · Prioritize customer needs and goals to create successful outcomes. · ...

We're looking for a Manager of Customer Success to lead a team of Customer Success Managers (CSMs) serving customers across our Indirect Tax and Direct Tax solutions (ONESOURCE). · This leader will also directly hold and manage their own focused book of enterprise customers while ...

We're looking for an experienced Principal Customer Success Manager to lead strategic relationships and drive measurable outcomes across our enterprise customer base. · Establish and maintain multi-level executive relationships, aligning customer objectives to outcomes and value ...

We are seeking an experienced Customer Success Manager to own the post-sale relationship for our customers and ensure they achieve measurable value throughout their lifecycle. · ...

As a Customer Success Manager, you will own the post-sale relationship for a portfolio of customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. · You'll drive product adoption, monitor customer health, and proactively mitigate churn risk ...

The AI Customer Success Manager is a strategic role responsible for ensuring our clients maximize the value of their Thomson Reuters AI solutions.This includes CoCounsel. · You will be a trusted advisor, proactively engaging with customers to understand their business processes, ...

As a Customer Success Manager you will own the post-sale relationship for a portfolio of customers ensuring they achieve measurable value and remain engaged throughout their lifecycle. · ...

Execute digital customer success campaigns and programs at scale to drive customer value and adoption across the post-sales customer journey. · Develop and implement proactive digital programs. · Create automated nurture campaigns that drive messages to customers through email, i ...

Job Summary · As an Associate Customer Success Manager, you will manage a portfolio of smaller or lower-spend customers ensuring they achieve measurable value and remain engaged throughout their lifecycle. · ...

We're looking for a Customer Success Manager to support customers across our Risk & Fraud suite of products.The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, · modeling best-in-class customer and product success p ...

We're looking for a Customer Success Manager to support customers across our Corporate Legal suite of products.Deliver all aspects of the customer success motion to assigned customers. · Serve as deep product expert in event settings, like industry conferences. · Develop enableme ...

We're looking for a Customer Success Manager to support customers across our Risk & Fraud suite of products.The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team,modeling best-in-class customer and product success prac ...

We're looking for a Customer Success Manager to support customers across our Risk & Fraud suite of products.The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success pra ...

We're looking for a Customer Success Manager to support customers across our Risk & Fraud suite of products. The role has a focused portfolio of enterprise and strategic customers. · The ideal candidate is comfortable engaging with executives at our largest customers—setting dire ...

Are you passionate about building meaningful relationships and empowering customers to achieve their goals, while driving success for both them and the company? · Customer Success is not just a function or team at Thomson Reuters, but also our reason for doing business. We measur ...