Cashier Manager - Denver, United States - Metropolitan State University of Denver

Description

Department
Student Accounts & Bus Services

This position manages department staff and ensures support to all faculty, staff and students through fiscal transactions and to manage the daily operations of the Office of Cashiering. The manager must be able to determine and solve problems with the cashiering system and correct entries as needed. This position develops and implements various training programs, new policies and procedures related to internal controls and maintains fiscal transaction data for audits. This position supports Campus Recreation, Student Health, Testing Services and Extended Campus (adding new departments as needed) in all cashiering complications. Additionally, departments are supported by the policies and procedures implemented by the Cashiering department. Position works closely with ITS to ensure departments are PCI-DSS compliant and coordinates annual meetings to gather compliance materials to file PCI SAQs with the merchant. Furthermore, this position exists to reconcile all receipts within three subsystems (i.e. cash, credit card, ACH, wires, etc) and several clearing accounts.

Department Management

• Manages department by providing supervision, training, and support to two full-time staff members and 6-10 student staff, including assigning job duties, providing job training, scheduling work, monitoring workload, providing assistance as needed to ensure daily goals and deadlines are met, and evaluating job performance.
• Evaluate efficiency of processes and make recommendations for improvement.
• Trains the University's department staff in the detailed operations of the Cashiering department using University fiscal rules and regulations, University's policies, established accounting principles, credit card compliance and other authoritative guidance that affects operations and promotes efficiencies.
• Oversees Cash Management for the University's departments by compiling system reconciliation reports and investigating any discrepancies. Formulates, implements solutions, and adapts conversion programs, when needed, by changes in new law, policy, rule, or procedure.
• Manages departmental deposits, working closely with the Office of the Controller and various other departments to ensure timely review and processing of all deposits received.
• Manage the process of closing the Cashiering subsystem at month and year-end to meet State Controller and University deadlines. Modifies procedures to effectively process and feed transactions, collaborating with Office of the Controller and other key personnel to implement and resolve deadlines and problems. Serves as the area's liaison during the financial audit. Retrieves, selects, interprets, and stores documents and reports for use in state audits. Revises, monitors, documents, examines, and regulates compliance with internal control procedures.
• Creates and maintains various training programs, policies and procedures, various manuals, outbound correspondence, forms, etc. for the department. At times, position will re-evaluate these materials and make improvements/changes to existing procedures in the department to increase efficiency.

Reconciliation

• Balances own cash drawer, reconciles and make corrections (at times, this requires intensive research). Based on balancing procedures, determines the deposit amount and closes the register. Position also oversees other cashiers during their end of day proceedings, including verification of cash deposits.
• Accountable for large amounts of cash during peak periods, including the management of cash transfers. Ensures cash vault and employee drawers are balanced at all times and all cash is accounted for. Supervises balancing and security of cash vault.
• Accesses Workday, CASHNet/Transact, Web Payments, and the Bank subsystems to download financial information for reconciliation and reporting purposes. Ensures that all the systems reconcile daily, investigating and resolving any discrepancies. Reconciles cash categories between subsystems and main accounting system to ensure they are in balance, making adjustments to the main accounting systems and subsystems to correct errors. Develops spreadsheets and databases for use in reconciling and reporting information for both Cashiering and Office of the Controller staff. Analyzes all subsystems to ensure systems are in balance and feed to Workday system for reconciliation and use for financial audits.
• Reconciles multiple clearing accounts. Conducts research on these accounts to resolve discrepancies and makes necessary entries to the Banner Student, Workday and CASHNet/Transact to correct errors. Analyze clearing accounts and adjustments to recommend process improvements.
• Verifies daily reconciliation is accurate by completing month end reconciliation. Once the information is accurate, position compiles and reports information to various departments.
• Works with Office of the Controller for all returned items such as checks, ACH, and credit cards. Ensures the proper steps are followed so that the returned items are recorded and the items are in a general log for audits.

CASHNet/Transact

• Accountable for creating and maintaining Item Codes, establishing user accounts, including security rights, and developing reports in the CASHNet/Transact cashiering system.
• Liaison between the Office of Cashiering and other University departments to train, provide system updates, and assist with system problems. Reviews and approves any procedure of cash handling and deposits from University's departments. At times, position will be required to notify departments of errors and/or address concerns with them to resolve issues and eliminate future errors. Verifies all campus-wide cash receipt activity between CASHNet/Transact and Banner to ensure payments are posted correctly and department deposits are received on time.
• Implements "Store Fronts" for all departments that wish to take credit card payments online, campus wide. This involves creating and testing item codes using CASHNet/Transact for each transaction to make sure they will work with all of the University's subsystems, working with Office of the Controller to set up Worktags, and adapting to specific department needs.

PCI Compliance

• Responsible for ensuring departments are Payment Card Industry-Data Security Standards (PCI-DSS) complaint. Position must remain current with the rules and regulations, interpret them, and make recommendations, when necessary.
• Works closely with ITS to ensure network and systems within the cardholder environment are compliant with PCI requirements. Coordinates monthly, quarterly and annual meetings with key personnel to create and execute remediation plans.
• Responsible for oversight and maintenance of training material and certifications for all University CASHNet/Transact users and is solely responsible for completing PCI SAQs with our merchant, Wells Fargo, for the acceptance of credit card payments.
• Works with cashiering departments to ensure departmental PCI policies and procedures are current and address all SAQ requirements. Maintains annual training material for cashiers and works with departments in the event that they are not compliant to remedy the issues.
• Position is required to ensure all equipment used to accept credit card payments are PCI-DSS complaint.

Policies and Procedures

• Creates, edits, and updates all internal office policies and procedures for every duty in the department, as well as for University departments accepting payments.
• Ensures internal policies are appropriate and do not conflict with the University's policies or other governing documentation such as Colorado state fiscal rules, federal regulations, GAAP, and PCI compliance, etc.
• Revise all written policies and procedures as regulations are updated and clearly communicate the changes to all affected areas.

Payments, Disbursements, Returns, and Notifications

• Reviews daily reports of pending credits in Banner to ensure that the credits are correct and that the refunds are released appropriately. If errors are encountered, position will research and correct the error by collaborating with other departments to remove the credit and/or pulling the check or direct deposit file.
• Ensures Title IV regulations are followed when checks are disbursed and works closely with various departments on compliance and training.
• Processes returned payments and refunds from the bank. Position determines whether additional fees are appropriate for each scenario and provides appropriate documentation when this is the case. If refunds need to be reissued, position will work with the appropriate office to get it reissued.
• Responsible for ensuring all funds received by the Office of Cashiering are deposited with the University's bank, Wells Fargo. This is usually completed via armored truck pick up service, Brinks, but in some situations may require deposits to be delivered personally by Assistant Bursar or approved Office of Cashiering staff.
• Monitors Direct Deposit/ACH accounts provided for refunding purposes. Ensures accounts are expired to prevent refunds being sent using inaccurate information.

Other duties as assigned

Required Qualifications

• At least 3 year cashiering experience.
• At least 3 years experience providing customer service to divers populations.
• High levels of competency in Microsoft Office
• Experience reconciling monthly activity reports in compliance with institutional policies and procedures.
• Public relations skills including excellent written and oral communication.
• Experience providing supervision and performance management for staff.
• Experience in an institution of higher education

Preferred Qualifications

• Experience with Banner system or similar related financial database system.
• Experience in CASHNet/Transact system or related system.
• Written and verbal fluency in Spanish and English.
• Knowledge or ability to make decisions and create/implement policies and procedures in compliance with state and federal regulations (Title IV), Generally Accepted Accounting Principles (GAAP), and Payment Card Industry (PCI).
• Experience creating and implementing training or workshops.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Work Hours

40 hours per week; Monday - Friday; a hybrid work schedule is offered.

Salary for Announcement

The anticipated hiring range for this position is $54,900 - $68,650. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply
To ensure full consideration, applications must be received by 11:59pm (MT) 04/15/2024. For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Official transcripts will be required of the candidate selected for hire.

Internal applicants must apply through their MSU Denver Workday Home page, searching 'Jobs Hub'.

IND208

Closing Date
04/15/2024

Posting Representative
Amy Hamik

Posting Representative Email

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.