-
Senior IT Analyst
3 days ago
Erie Insurance Group Erie, United StatesDrives transformational change that may involve complex new business or technical processes, development and introduction of new vendor partners or providers, or introduction of new technology. Implement changes that will impact a significant number IT, Analyst, Business Analyst, ...
-
Senior IT Analyst
3 weeks ago
Erie Insurance Erie, United StatesDivision or Field Office: · Corporate Enablement Technology Division · Department of Position: Data Technology Department · Work from: · Corporate Office in Erie, Pa Salary Range: · $103,500.00-$150,000.00* · salary range is for thislevel and may vary based on actual level ...
-
Senior IT Analyst
2 weeks ago
Erie Insurance Erie, United StatesDivision or Field Office: · Office of the CIO · Department of Position: Enterprise Architecture Dept · Work from: · Corporate Office in Erie, Pa Salary Range: · $85,247.00-$136,175.00* · salary range is for thislevel and may vary based on actual level of role hired for · * ...
-
Senior IT Analyst
2 weeks ago
Erie Insurance Erie, United StatesDivision or Field Office: · Office of the CIO · Department of Position: Enterprise Tech Office Dept · Work from: · Corporate Office in Erie, Pa Salary Range: · $85,247.00-$136,175.00* · salary range is for thislevel and may vary based on actual level of role hired for · *T ...
-
Senior Compute and Storage Analyst
1 week ago
Insight Global Erie, United StatesPosition: Senior Compute/Storage/Backup/DR Analyst · Location: Cary, NC or Erie, PA (4 days a week onsite) · Shifts/Schedule: 8am-5pm · Conversion Salary: $105,000-120,000 · Must Haves: · Bachelor's degree in Computer Science, Information Systems or related areas · 5-7 years of s ...
-
Senior Supply Chain Analyst
2 weeks ago
Zurn Elkay Water Solutions Erie, United StatesSenior Supply Chain Analyst · The Company · Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and prov ...
-
Senior Supply Chain Analyst
3 weeks ago
Zurn Elkay Water Solutions Erie, United StatesSenior Supply Chain AnalystThe CompanyZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an ...
-
HR Systems Senior Analyst
1 week ago
Wabtec Erie, United StatesWabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmat ...
-
Senior Compute/Storage Analyst
1 week ago
Insight Global Erie, United StatesJob Description · Insight Global is seeking a Senior Compute/Storage Analyst for one of our largest manufacturing clients. This team is responsible for compute, storage, back up, and disaster recovery for the Engineering Materials Group, currently focused on decommissioning all t ...
-
Senior Behavioral Researcher
3 weeks ago
Erie Insurance Group Erie, United StatesApplies empathy and deep user research techniques to bring informed perspectives that challenge the status quo as we develop human-centered solutions to complex challenges. This is a home office position The hiring manager will also consider candidat Research, Behavioral, Behavio ...
-
Senior System Engineer
1 week ago
Apex Systems Erie, United StatesApex Systems has an opening for a Digital & IT Sr. Analyst for an onsite role (4 days onsite) in the Cary, NC OR Erie, PA area to be responsible for designing, planning, installing, and supporting the global compute, storage, backup, and disaster recovery infrastructure solutions ...
-
Mendix Developer
1 week ago
Innova Solutions Erie, United StatesInnova Solutions is immediately hiring for a Senior Mendix Developer · Position type: Onsite. · Duration: Fulltime with Innova · Location: Erie, PA (Hybrid). · As a Senior Mendix developer you will: · To enhance Application for Life Web - Home grown Agent Portal with a Conversion ...
-
Audit Senior
3 weeks ago
Spartan Placements LLC Erie, United StatesJob Overview · We are looking for a Senior Auditor for our organization to lead the auditing process. · As a Senior Auditor, you should possess a strong knowledge of auditing principles and procedures with excellent analytical and organizational skills. · If your qualification ...
-
COBOL, DB2, Ratings developer
6 days ago
Innova Solutions Erie, United StatesInnova Solutions is immediately hiring for a COBOL, DB2, Ratings developer. · Position type: Onsite. · Duration: Fulltime with Innova Solutions · Location: - Erie, PA (USA) · As a COBOL, DB2, Ratings developer you will: · Typical COBOL developer with DB2 database and Ratings exp ...
-
NET/Mendix Developer
1 week ago
Innova Solutions Erie, United States· Innova Solutions is immediately hiring for a .NET/Mendix Developer · Position type: Onsite. · Duration: 12 Months · Location: Erie, PA (USA) · As a .NET/Mendix Developer you will:To enhance Application for Life Web - Home grown Agent Portal with a Conversion Application. · Bui ...
-
Business Analyst
1 week ago
Zurn Elkay Water Solutions Erie, United StatesBusiness Analyst · The Company · Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an en ...
-
Sr. Quantitative Analyst
3 weeks ago
Northwest Bank Erie, United StatesJob Summary · The Senior Quantitative Analyst is responsible for contributing to and managing large projects related to the support, development, and maintenance of complex financial models used throughout the loan and deposit product lifecycle. These models could be rules-based ...
-
COBOL, DB2, Ratings developer
1 week ago
Innova Solutions Erie, United States· JInnova Solutions is immediately hiring for a COBOL, DB2, Ratings developer. · Position type: Onsite. · Duration: Fulltime with Innova Solutions · Location: - (USA) · As a COBOL, DB2, Ratings developer you will: · Typical COBOL developer with DB2 database and Ratings experien ...
-
Business Analyst
1 week ago
Elkay Erie, United StatesBusiness Analyst · The Company · Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an enga ...
-
COBOL, DB2, Ratings developer
1 week ago
Innova Solutions Erie, United StatesJ Innova Solutions is immediately hiring for a COBOL, DB2, Ratings developer. · Position type: Onsite. · Duration: 1 Year · Location: - (USA) · As a COBOL, DB2, Ratings developer you will: · Typical COBOL developer with DB2 database and Ratings experience. responsibili ...
senior analyst - Erie, United States - HCL Technologies
Description
Job Description (Posting).
Provide Day to day operations support as Level 2 to end users. Deployment of Laptops (Windows 7, 10 OS) to the end users.
Provide Pre and Post Migration support for Laptop deployment Provide specialized hardware / software / network problem diagnosis / resolution for customer s end users.
Provide onsite hands and feet support for Server and Network related issues.Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration.
(1.) To maintain high login Efficiency (Availability) for customers.(2.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
(3.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
(4.) Work on value adding activities such Knowledge base update and self development. (5.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.(6.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
