On-Site Service Specialist - Doral
Only for registered members Doral, United States
1 month ago
Job summary
The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations.
Responsibilities
- Perform machine break/ fix activities for different machines at the customer's site
- Implement territory work relating to customer inventory projects
- Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
- Perform implementation responsibilities for new customers or new services
- Assist customers with staging, labeling and organizing product at a customer site.
- Complete product relocation and discontinuation process
- Will cover PTO and will have route based responsibilities and activities when needed.
- Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience
Qualifications
- 3 years' experience in customer service or warehouse environment
- High School diploma or equivalent
- Technical skills and experience solving problems
- Managed several projects simultaneously
- Have and maintain a valid driver's license in State of residence
- Must carry required levels of automobile insurance
Job description
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