NCDIT - Technical Specialist- Junior - Raleigh, United States - Abacus

Description

Engagement Type:
Contract


Short Description:
Typical Experience: 12-36 months


Complete Description:
**The candidate will need to be onsite as needed, but at least once a month.

ServiceNow Developer position is housed in the

NCDIT. This role provides support for the state's use of its ITSM system

(ServiceNow) and NCDIT's use of best practices supporting users' needs while

working with a team of ServiceNow professionals. This role reports to the NCDIT

ServiceNow platform owner.


Duties and Responsibilities:
" Perform any necessary enhancements, upgrades,

or maintenance on the platform

" Adhere to the best practices and standards on

the ServiceNow platform as defined by agency process and FedRAMP compliance

" Handle all enhancement requests related to

portal and Catalog items including retrofitting design standards for existing

Catalog items

" Be able to gather business requirements,

analyze, and translate into technical documentation and development

" Monitor application performance and analyze

code

" Adhere to advancements and changes on the

ServiceNow platform and lever them to provide business solutions

" Proactively researching and suggesting

enhancements to existing engagements

" Develop and implement fixes for bugs and

issues found in ServiceNow production

" Perform system/workflow enhancements and script

changes in ServiceNow to enable changing/evolving business practices.

" Execute data mapping and bulk data

imports/updates when necessary


Minimum Qualifications:
" Bachelor's degree in Computer Science,

Information Systems, or a related field

" 3-5 years of experience in ServiceNow

technology, specifically supporting the processes and administration of

ServiceNow

" Experience designing and deploying web-based

end user self-service portals, building and modifying Catalog items

" Experience building and maintaining

integrations between ServiceNow and other systems leveraging REST, SOAP, and

other APIs

" Experience with

ServiceNow forms, fields, views, lists, UI policy and actions, and client and

server scripts

" Experience integrating ServiceNow with other

tools and services; monitoring, alerting and federated sources of CI data


Preferred Qualifications:
" Experience working in the governmental sector

(local, state, or federal)

" Excellent verbal and written communication

skills; ability to communicate clean, organized, and thorough information and

data appropriate for intended audience

" Ability to develop insightful, beneficial, and

actionable analyses with detailed explanations regarding drivers of those

results; produce unambiguous, comprehensive, and accurate interpretations

" Ability to obtain a security clearance with

FedRAMP administration standards

Knowledge, Skills, Abilities and Competencies:
" Decision Quality

" Problem Solving

" Drive for Results

" Organizational Agility

Required / Desired Skills

Skill
Required / Desired
Amount
of Experience

Experience with ServiceNow development and/or administration
Required
5
Years

Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor
Required
5
Years

Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies
Required
4
Years

Experience with IT Service Management (ITSM) or Customer Service Management (CSM)
Required
5
Years

Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs
Required
3
Years

Ability to estimate software development efforts
Highly desired
3
Years

#J-18808-Ljbffr