- Troubleshoot and repair any and all related equipment including all circuit boards without assistance.
- Responsible for the initial set-up and check-out of new machines of all types, ensures the machines are in proper working condition.
- Perform repairs and preventative maintenance of all slot machines and other technical equipment or operations-related equipment, including cleaning machines and overhauls.
- Answer all customer service calls in an expeditious manner and notify proper personnel to service customer unable to address the problem.
- Observe all video lottery regulations and company policies and procedures.
- Maintain the integrity of the operations and related equipment and secure all company assets and property at all times.
- Responsible for the security of keys, radio, and data system cards during assigned shift.
- Responsible for completing all regulatory and company operational logs/forms correctly; including repair logs, M.E.A.L. logs, and daily logs.
- Work with Lead Gaming Technician and Slot Ambassadors to ensure video lottery terminals, and gaming-related equipment are in proper working order and all customer needs are satisfied.
- Perform renovations or changes to the slot gaming area.
- Tag repairable parts noting appropriate information.
- Advise Lead Gaming Technician in developing / teaching advanced electronic repairs.
- Exceed guest expectations by providing a great entertainment experience with friendly, courteous and timely service
- Act in a professional manner towards guests and all employees at all times.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
Additional Functions
- Performs other duties as assigned.
Requirements/Education
- Must possess high school diploma or GED or equivalent work experience
- Must posses a thorough knowledge of electronics and display including OHMS Law, Trans Theory, Micro Theory, computer systems and networks video monitor circuitry and basic computer programming; appropriate electronic technical schooling and have mechanical aptitude.
- Must possess good communication skills
- Must be able to report to work on time as scheduled
- Must be able to work weekends, holidays and nights as needed
- Must be able to successfully pass a background check and receive a license from the DE Lottery
- Must present an overall professional appearance and report to work in appropriate attire
- Must possess excellent analytical, problem-solving, critical thinking and decision-making skills.
- Must possess excellent troubleshooting and diagnostics skills.
- Must be able to read and interpret schematics, electronic circuitry, and blueprints.
- Must be able to logically and independently plan, organize and complete work
- Must be able to make progress on multiple assignments under time constraints.
- Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques.
- Must be able to use tools and equipment, including various power tools.
- Must be able to speak, read and write English
Organizational Relationships
Accountable to: Lead Gaming Technician Accountable for: N/A The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position. Bally's Dover is an equal opportunity employer.Addendum To Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
X
Pull (100 pounds)
X
Bend
X
Color Perception
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift (100 pounds)
Taste
X
Clear Speech / Talking
X
Carry (100 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
X
Ability to move Distances
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
X
Push (100 pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
X
Reading – Simple
X
Writing – Simple
Advanced Math Skills
Reading – Complex
Writing – Complex
X
Analysis / Comprehension
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
X
Works Alone
Extreme Heat
X
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
X
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
X
Mechanical Equipment
Hazardous Materials
X
Inside
X
Electrical Equipment
X
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Source: Hospitality Online
Technician - Slots - Dover, United States - Bally's Dover
