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Practice Manager - Toano, United States - HarmonyCares
Description
OverviewHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission
– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision
– Every patient deserves access to quality healthcare.
Our Values
– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
Responsibilities
The Practice Manager is responsible for managing the operations of one HarmonyCares Medical Group market. The Practice Manager is responsible for supporting financial, clinical and productivity targets within their market by exceeding site targets.
The Practice Manager is a strong and supportive people leader who creates a productive and engaging market environment for all team members, while prioritizing a positive and customer experience and exceptional patient outcomes.
Essential Duties and ResponsibilitiesProvide intra-day monitoring of service levels and other KPIs
Building community networks and relationships to assist with execution across key value levers. e.g., hospital, SNF, PCP collaboration and partnerships
Provide a point of escalation to address patient concerns, patient complaints, and customer issues, both internally and externally
Track inventory and ordering for necessary office and medical supplies
Support new team members through onboarding and training processes
Identify areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
Monitor and evaluate individuals' and team performance against defined productivity and clinical targets
Identify improvement opportunities for individuals and the team as whole through interpretation of quality monitoring
Qualifications
Required Knowledge, Skills and Experience
High School Diploma
Three years of experience in management of professional and clinical staff
Previous practice management or equivalent experience
Must maintain a valid driver's license and good driving record
Health care experience with profit and loss responsibility
Must be able to relate professionally and positively to physicians and staff with
excellent communication, interpersonal and management skills
Marketing and geriatric experience a plus
Preferred Knowledge, Skills and Experience
Bachelor's Degree
Strong clinical and reimbursement knowledge
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