- Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction.
- Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
- Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
- Assists with the switchboard as needed.
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions (For more information, please click );
- Flexible Spending Accounts;
- Tuition waivers;
- And more
- Ability to communicate effectively orally and in writing.
- Ability to use available technology to perform duties including computer, software, hardware & data systems.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to establish effective working relationships.
- High School Diploma or its equivalent; and
- Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook; and
- A valid Florida Driver License
- Experience in a regulatory field.
- Proficient in using OnBase and Versa Regulation.
- Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.
-
senior consumer complaint analyst
3 weeks ago
State of Florida Tallahassee, United StatesBut are not limited to: Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensu Analyst, Microsoft, Benefits, ...
-
senior consumer service analyst
1 week ago
My Florida Corp Defunct Tallahassee, United StatesSENIOR CONSUMER SERVICE ANALYST · Date: Jun 4, 2024 · Location: · TALLAHASSEE, FL, US, 32399 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) . · Requisition No: 830079 · Agency: Business and Professional Regulations · Wo ...
-
Systems Analyst
3 weeks ago
CAI Tallahassee, United StatesJob ID Number · R2587 · Employment Type · Full time · Worksite Flexibility · Onsite · Job Summary · We are looking for a motivated Systems Analyst ready to take us to the next level If you have 3+ years of systems analysis/programming experience, and are looking for your next car ...
-
Systems Analyst
1 week ago
CAI Tallahassee, United States Full timeJob ID Number · R2778Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · We are looking for a motivated Systems Analyst ready to take us to the next level If you have a minimum of 3 years of systems analysis/programming experience and are looking for your next c ...
-
senior consumer service analyst
1 week ago
State of Florida Tallahassee, United StatesRequisition No: · Agency: Business and Professional Regulations · Working Title: SENIOR CONSUMER SERVICE ANALYST · Pay Plan: Career Service · Position Number: · Salary: $1,436.79-$1,650.00 · Posting Closing Date: 06/07/2024 · Total Compensation Estimator Tool · DIVISION O ...
-
Kimley-Horn and Associates, Inc. Tallahassee, United States** Intern - Transportation Planning (Tallahassee, FL)** · **Job Category****:** College Internship **Requisition Number****:** INTER08169 Showing 1 location **Job Details** · **Description** · Kimley-Horn is looking for a Planning intern to join our Tallahassee, FL office focu ...
-
Database Analyst
3 days ago
CAI Tallahassee, United StatesJob ID Number · R2672Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · As Database Analyst, you will be responsible for operational duties and assisting with the administration of the Department's Enterprise Oracle Databases to manage all stages of database im ...
-
Business Analyst
5 days ago
CAI Tallahassee, United States**Job ID Number** · R2558 · **Employment Type** · Full time · **Worksite Flexibility** · Onsite · **Job Summary** · We are looking for a motivated IT Business Analyst ready to take us to the next level If you have a minimum of 10 years of IT Business/industry work experien ...
-
Financial Reporting Manager
6 days ago
Capital City Bank Tallahassee, United StatesFinancial Reporting Manager - More Than Your Bank. Your Banker. · Hours M-F 40 Hours · General Summary · This position manages the financial reporting process within the Financial Accounting and Reporting Department, including preparation of statutory financial reports, analysis ...
-
Senior Risk Management Analyst
2 weeks ago
NextEra Energy Resources Tallahassee, United StatesSelect how often (in days) to receive an alert: · Date: · May 17, 2024 · Location(s): · North Palm Beach, FL, US, 33408 · Company: · NextEra Energy · Florida Power & Light Company · is America's largest electric company, providing clean, affordable, and reliable electricity t ...
-
financial examiner/analyst ii
2 weeks ago
My Florida Corp Defunct Tallahassee, United StatesFINANCIAL EXAMINER/ANALYST II · Date: May 3, 2024 · Location: · TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 323 ...
-
Application Architect
5 days ago
CAI Tallahassee, United StatesJob ID Number · R2528 · Employment Type · Full time · Worksite Flexibility · Hybrid · Job Summary · Responsible for contributing to and/or producing as they relate to the design, development, implementation, or enhancement of Oracle Form application solutions to support the centr ...
-
senior federal aid policy analyst
2 weeks ago
State of Florida Tallahassee, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · SENIOR FEDERAL AID POLICY ANALYST · Date: · May 15, 2024 · Location: · TALLAHASSEE, FL, US, 32399 · The State Personnel System is an E-Verify employer. For more information click ...
-
Project Director Development
1 week ago
NextEra Energy Resources Tallahassee, United StatesPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Select how often (in days) to receive an alert: · NextEra Energy Resources · is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery st ...
-
financial specialist
3 weeks ago
My Florida Corp Defunct Tallahassee, United StatesFINANCIAL SPECIALIST · Date: May 17, 2024 · Location: · TALLAHASSEE, FL, US, 32308 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) . · Requisition No: 823810 · Agency: Agency for Health Care Administration · Working Title ...
-
Energy Modeling Analyst
2 weeks ago
NextEra Energy Resources Tallahassee, United StatesSelect how often (in days) to receive an alert: · Date: · May 18, 2024 · Company: · NextEra Energy · Requisition ID: · 79147 · Florida Power & Light Company · is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million ...
-
Database Analyst
2 weeks ago
CAI Tallahassee, United States Full timeJob ID Number · R2672Employment Type · Full timeWorksite Flexibility · OnsiteJob Summary · As Database Analyst, you will be responsible for operational duties and assisting with the administration of the Department's Enterprise Oracle Databases to manage all stages of database im ...
-
Systems Analyst
2 weeks ago
CAI Tallahassee, United States**Job ID Number** · R2587 · **Employment Type** · Full time · **Worksite Flexibility** · Onsite · **Job Summary** · We are looking for a motivated Systems Analyst ready to take us to the next level If you have 3+ years of systems analysis/programming experience, and are lo ...
-
Application Architect
3 weeks ago
CAI Tallahassee, United StatesJob ID NumberR2528Employment TypeFull timeWorksite FlexibilityHybridJob SummaryResponsible for contributing to and/or producing as they relate to the design, development, implementation, or enhancement of Oracle Form application solutions to support the centralization and cloud-m ...
-
Application Architect
3 weeks ago
CAI Tallahassee, United States**Job ID Number** · R2528 · **Employment Type** · Full time · **Worksite Flexibility** · Hybrid · **Job Summary** · Responsible for contributing to and/or producing as they relate to the design, development, implementation, or enhancement of Oracle Form application solutio ...
Senior Consumer Complaint Analyst - Tallahassee, United States - State of Florida
Description
Requisition No:
Agency: Business and Professional Regulations
Working Title: SENIOR CONSUMER COMPLAINT ANALYST
Pay Plan: Career Service
Position Number:
Salary: $1, $1,650.0
Posting Closing Date: 05/30/2024
Total Compensation Estimator Tool
DIVISION OF REGULATION
SENIOR CONSUMER SERVICE ANALYST
Position Number:
Hiring Salary: $1, $1,650.0
Internal State Personnel Advertisement*
Our Organization and Mission
License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.
Under the direction of Secretary Melanie S. Griffin, the agency oversees many of Florida's professions and industries in the areas above, and many more which can be seen on our website:
The Work You Will Do
This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for investigating alleged violations of Florida Statutes and Board rules governing a variety of professions regulated by the department in the 10 Regional Field Offices. Duties include but are not limited to:
The Difference You Will Make
At DBPR, you will always have an opportunity to make a difference in the daily lives of Floridians and the communities where they live and work. As an employee, you help to "make DBPR and Florida great places to do business." To that end we will invest in you, treat our licensees as valued customers and partners, and uphold laws that protect the public and Florida's competitive marketplace.
How You Will Grow
DBPR employees are expected to uphold these seven core values: Accountability, Innovation, Integrity, Ownership, Responsiveness, Respect and Teamwork. In turn, we will involve you on important and often complex projects while offering you the opportunity to gain valuable experience quickly.
The Benefits of Working for the State of Florida
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
For a more complete list of benefits, visit
Pay
Employees are normally hired at the minimum of the range.
Knowledge, Skills & Abilities:
Minimum Requirements
Preferences
Preference will be given to applicants who have/are:
Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
SPECIAL REMINDERS
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: .
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The Florida Department of Business and Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
A candidate for veterans' preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, The Department of Veterans' Affairs has also established an email where people can electronically file claims or ask questions. The email is:
We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.