Patient Service Representative - Wausau, United States - Midwest Dental Group
Description
X Patient Service Representative Position in Wausau US-WI-Shawano, WI
**Full time, float - Posted days ago**
**Overview**
**WHO WE ARE:**
At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental may be the place for you.
We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 17 states.
As a **Patient Service Representative** with Midwest Dental, you are a key contributor to making the dental practice run efficiently by being a standout colleague and working together for phenomenal patient outcomes. As a member of our team, you enjoy competitive pay, benefits, flexibility and structure. You receive peer mentoring support, continuing education, internal advancement opportunities and a culture that values and recognizes your contribution.
**Responsibilities**
Enthusiastically greet and assist patients in person and via the telephone
Update patient charts and patient accounts
Schedule hygiene appointments maximizing providers schedule
Ask for patient referrals
Process new patient paperwork and accounts
Review patient insurance eligibility from managed care list
Create and maintain patient call list and utilize various scripting for patient communication
Ensure all provider charges are posted correctly
Confirm patient appointments
Prepare and process referrals
Process insurance submissions and pre-authorizations
Manage delinquent patient accounts and follow up patient complaints
Ensure office supplies are in stock as needed
Adhere to HIPAA privacy policy
Maintain a neat and professional environment
**Qualifications**
High School Diploma
Front desk experience in a medical or dental office.
Computer proficiency in Microsoft applications
General office equipment knowledge
Attention to detail and ability to complete tasks with a high degree of accuracy
Exceptional customer service skills
Ability to communicate effectively with internal and external customers
Analytical skills
Dependable and reliable
CPR Certification
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*IH
**Schedule**
Monday-Friday business hours (will go to Shawano two days a week)