- We are a growth-oriented company with a diversified customer base.
- We are committed to a culture of safety and continuous improvement.
- You will enjoy a collaborative work environment where your talents and opinions matter.
- We provide training as well as opportunities to work on projects in support of your career development.
- You will quickly see your impact when working with the team.
- We live our values of Safety, Integrity, Responsibility to Others, Customer Focus, Continuous Improvement and Accountability in all that we do.
- We have competitive pay and benefits to include 401(k) match and tuition reimbursement.
- Accurately entering and updating customer delivery schedules into the computer and producing appropriate paperwork for distribution to customers through electronic file confirmations.
- Working within production and scheduling team to meet customer needs while maintaining overall profitability and efficiency.
- Conferring with Production, Shipping, or common carrier personnel to expedite or trace missing or delayed shipments.
- Facilitating communication of customer needs to Production.
- Scanning and filing tracking information from packing lists.
- Entering new schedules and/or changes into Visual.
- Maintaining electronic files.
- Channeling problems and/or complaints to appropriate person for resolution.
- Supporting all Schafer Gear Works, Inc. policies and procedures.
- Reporting to Supervisor when assignments cannot be completed.
- Performing other job-related duties as required.
- Two-Three years of customer relations experience.
- Knowledge of and use of Electronic Data Interface.
- General knowledge of ISO 9001 requirements.
- Advanced computer skills in word processing, spreadsheets, Internet, and Visual Manufacturing.
- Oral, written, and business communication skills.
- Must be able to communicate in English.
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Customer Service/Order Entry Assistant - South Bend - Schafer Industries
Description
Company Overview:Schafer Industries is a premier supplier of off-highway axles and differentiated precision gearing solutions. Established in 1934, Schafer Industries has locations in South Bend, IN, Roscoe, IL, Fredericktown, OH and Blacklick, OH. Schafer Industries is one of the few manufacturers of integrated axle solutions in the off-highway electric vehicle market. Schafer serves customers in a variety of end markets including off-highway vehicles, recreational vehicles, aerospace, defense, oil & gas, material handling, powertrain, electric mobility, heavy duty trucking, agriculture, and construction. Our mission is to leverage world class capabilities to deliver superior products and services to maximize the value for our customers, employees, shareholders, and communities.
Why Work at Schafer Industries?
The Customer Service /Order Entry Assistant is responsible for assisting the Customer Service and Material Flow team to ensure that customer needs are met and that products are delivered to the customer's expectations and satisfaction.
Essential Functions:
1.Effectively processes customer orders by:
1. Primarily manufacturing office working environment.
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