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Keswick

    Server - Keswick, United States - Keswick Hall and Club

    Keswick Hall and Club
    Keswick Hall and Club Keswick, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionOverview

    The Server's responsibility is selling and serving food and drink in a professional manner.

    Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

    In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

    Responsibilities

    Duties include but are not limited to:

    • Prepares mise-en-place; sets up and clears tables in the work area.
    • Maintains high standards of hygiene and orderliness.
    • Provides genuine hospitality and recognition, acts as host/hostess in the work area.
    • Promotes hotel services and products.
    • Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.
    • Anticipates guest needs, offers suggestions and ascertains satisfaction.
    • Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
    • Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
    • Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
    • Requisitions supplies according to established procedures.
    • Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
    • Offer interesting, and vivid descriptions of each item's origin, taste, and preparation methods.
    • Communicates guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
    • Checks completed kitchen orders with the guest's original order.
    • Anticipates guest needs to ascertain satisfaction and responds urgently and appropriately to guest concerns and requests.
    • Perform other duties as assigned.
    Qualifications
    • Minimum of a high school diploma (or equivalent) and 1 year of food service experience. However, a combination of experience and/or education will be taken into consideration.
    • Fine dining experience preferred.
    • Strong knowledge of food & beverage.
    • Must possess a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
    • Strong ability to multi-task and observe entire dining room.
    • Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
    • Strong time management skills.
    • Excellent communication and customer service skills.
    • Strong interpersonal and teamwork skills.
    • Ability to organize and prioritize.
    • Strong commitment to service.
    • Exemplary English language skills.
    • TIPS Certification.
    • Certified in CPR, First Aid AED.
    • Must be able to go up and down staircase as well as stoop and bend.
    • Must be able to lift up to 25 pounds.

    At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

    HCP100

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