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    Shift Manager - Fayetteville, United States - Andy's Frozen Custard Corporate LLC

    Andy's Frozen Custard Corporate LLC
    Andy's Frozen Custard Corporate LLC Fayetteville, United States

    1 month ago

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    Description

    Job Summary:


    The Shift Manager supports the crew in directing the daily operations of their Andys store in support of the Mission, Values and Culture while role modeling Andys Standard of Excellence.

    The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to:
    product preparation and delivery, customer service, facilities maintenance and financial accountability.

    This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.


    To be considered for this position you must be at least 18 years of age and have at least 6 months of management experience, quick service preferred.

    Benefits for Full Time Employees (30+ hours/week):

    Health, Vision, and Dental Insurance
    Principal Life Insurance
    Pet Insurance
    401K with 4% Matching
    Dependent Care FSA
    Paid Time Off


    Essential Duties and Responsibilities:

    Custard:
    Ensures the correct inventory levels are met per shift
    Operates custard machines and ensures high quality product is produced
    Ensures all custard/food items are prepared according to Andys standards of quality, consistency, and timeliness
    Completes designated Food Safety and Training programs as prescribed


    Crew:
    Responsible for driving key performance indicators to drive sales and transaction growth
    Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
    Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
    Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers
    As a key holder, execute store operations during scheduled shifts, including opening and closing duties
    Effectively lead the store and provide direction to crew when the GM and AGM are not present
    Follow and reinforce Andys operational policies and procedures
    Follow and reinforce Andys Dress Code and Personal Appearance Policy


    Customer:
    Deliver legendary customer service to all customers by using a customer comes first attitude
    Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
    Always maintain all health and safety regulations


    The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.

    They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.


    Education and Experience Requirements:
    Previous Experience: 6+ Months Management and/or Andys experience
    Must be 18+ years of age


    Knowledge/Skills/Abilities:
    Must have reliable transportation to and from work
    Can manage cash according to cash handling and banking policies
    Must be able to work late nights (as late as 1am), weekends, as well as some holidays
    Must be able to manage, effectively, in a fast-paced environment
    Must be able to take direction and delegate responsibilities
    Must be able to use touch sensitive POS System
    Strong Interpersonal skills
    Ability to maintain the Andys culture/values at all times, even during moments of high stress

    #SFT123
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