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  • Director of Customer Success - New York - Canary Technologies

    Canary Technologies
    Canary Technologies New York

    4 days ago

    $120,000 - $180,000 (USD) per year *
    Description

    Director of Customer Success

    Canary Technologies empowers hoteliers worldwide with its hospitality-specific AI platform, serving 20,000+ hotels across 90+ countries.

    Responsibilities

    • Lead and develop a team of Customer Success Managers to ensure customer retention and maximize lifetime value.
    • Drive customer satisfaction and loyalty through retention strategies and initiatives.
    • Oversee the entire customer lifecycle post-product adoption, including ongoing engagement and renewals.
    • Develop best practices for customer success, including playbooks, processes, and tools to optimize team efficiency.
    • Collaborate cross-functionally with sales, product, and marketing teams to align customer success initiatives with business goals.
    • Analyze customer data and feedback to identify trends and areas for improvement.
    * This salary range is an estimation made by beBee
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