CSR - Sturgis - Corrigan Oil Co

Description

Customer Service Representative


Job Overview:
The primary function of a CSR is to communicate with the customers, take orders and bill out invoices. When taking orders, you will need to be educated across our wide range of products. This is a full-time, non-exempt position reporting to the CSR Manager.


Essential Job Functions:
Service customers via emails, over the phone, or face to face
Take orders from customers
Handle Customer billing and cash deposits
Assist in separating mail
Possibly prepare deposits on weekends
Able to answer main switchboard, assisting the receptionist if needed
Process driver tickets and invoicing
Listen to the customer queries patiently and solve it
Respond to the problems of the customer promptly
Maintain records of interactions with the customers in an orderly manner
Must be articulate and a confident communicator
Extremely efficient and accurate with data entry, Proficient in MS applications
Must demonstrate patience when communicating with customers
Knowledge of customer services ethics, principles and procedures
Proficiency in administrative and documentation procedures
Versatile and willing to adapt to a situation with a customer
Coordinate with the internal department and/or supervisor to find solutions and resolve matters
Maintain a follow up on the customer, to ensure they are satisfied with our company


Qualifications / Experience / Education:
High School Diploma or equivalent and 2+ years of related experience - preferred
Strong computer skills including but not limited to Microsoft Word and Excel
Able to pass 7-year background check

Corrigan Oil - Who We Are:

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none.

Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within.

Corrigan Oil has expanded into a family of companies including:

Corrigan Oil, Construction, 24-hour Towing, Lubricants, Transportation, Propane, Mechanical Contractors, Environmental Solutions, Technical Environmental Services and Blue Water Industrial Products.

Corrigan Oil understands the importance of preserving our environment and giving back to the communities.

At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors, and volunteers.

Why Join the Corrigan Team:
Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious.

We are constantly looking for opportunities to say "yes we can" with a goal of total customer satisfaction while providing our products and services safely.

Corrigan is a fast moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.

Benefits:
Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future


Benefits include:
Medical, Dental & Vision Insurance. Life Insurance. Short-Term Disability coverage
Vacation & Personal Time
401(k) – Company matches 50% up to 5% employee income

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