Service Manager - Dallas - Morson Group

    Morson Group
    Morson Group Dallas

    4 days ago

    $80,000 - $120,000 (USD) per year
    Description

    Service Manager

    About the Role:

    This position supports the development and consolidation of the Integrated Project Team (IPT) function in the United States, focusing on maintenance and after-sales service projects for highly automated systems installed at major customer sites.

    • Support commercial initiatives by assessing project sustainability and risk during the proposal phase
    • Coordinate with internal functions including Sales, Proposal, Supply Project Management, and After-Sales teams
    • Negotiate commitments and plan resources with technical departments such as Engineering Remote Support Logistics Spare Parts Monitor project progress quality of deliverables performance of internal external resources Manage outsourced services suppliers where required Provide regular reporting on project progress financial performance forecasts emerging risks Interface Accounting support accurate timely invoicing line contractual internal requirements Technical Requirements-Project management tools methodologies Gantt charts WBS OBS progress reporting estimates final reports Service management concepts SLA management KPIs bonus malus structures penalties Knowledge FMECA RAMS analysis Spare parts logistics management stock levels reorder quantities supply lead times Understanding OEE analysis continuous improvement principles Customer satisfaction measurement tools CSAT NPS CES Proficiency Microsoft Office applications Qualifications & Experience-Degree Mechanical Electrical Electronic Engineering preferably focus Automation Minimum 3-4 years experience maintenance highly automated systems Experience project coordination cross-functional teams Background engineering spare parts logistics managing budgets economic performance service or contracts Proven ability manage contractual relationships end customers Key Skills-Excellent written verbal communication skills Strong leadership coordination abilities Effective negotiation skills Comfortable working multi-cultural multi-lingual environments Structured analytical results-oriented mindset Additional Information Valid driver's license required Italian language skills plus

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