Operations Excellence Manager - San Francisco - Jiffy Limited

    Jiffy Limited
    Jiffy Limited San Francisco

    1 day ago

    $135,000 - $165,000 (USD) per year
    Description

    Operations Excellence Manager

    We seek an Operations Excellence Manager to reduce customer claims and improve operational quality across Jiffy's three product lines: Blanks, Transfers, and Print.

    • The manager will partner closely with Customer Service to analyze trends, identify responsible parties and root causes.

    This role follows a hybrid work model requiring at least 3 days onsite weekly. Employees should expect regular office work for collaboration and business needs.



    Key Responsibilities



    • Analyze customer claims with Customer Service, categorize issues and link them to responsible parties and root causes using frameworks such as the 5 Whys or Pareto analysis.

    • Collaborate with Operations teams (Blanks, Printing, Logistics) on implementing corrective actions that are tracked sustainably.


    • Maintain dashboards providing visibility into claim trends through continuous improvement initiatives reducing frequency improving quality & delivering better experience.

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