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- Community Health and Research Center
- Social Services
- Workforce Development
- Youth & Education
- Assess and complete initial review process including identification of participant motivation, strength, barriers and resources
- Complete any necessary paperwork related to services provided
- Help program participants to identify and access options available to them through the program and their local community
- Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on
- Review and revise plan as necessary
- Provide on-going support to participants and ensure participation and program compliance
- Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies
- Utilize program tools to identify goals and address barriers
- Assist clients in recognizing and understanding "at risk" behaviors
- Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency's quality assurance plan
- Report on program progress at required intervals per funding guidelines
- Establish and maintain relationships with appropriate client referral sources
- Maintain agency confidentiality and client's privacy
- Maintain currency on new services and referral sources as well as services provided to clients
- Maintain program policies and procedures per funding guidelines
- Follow the funding source's requirements and CARF standards applicable to the services provided
- May administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results
- May develop and maintain relationships with existing and potential employers.
- May recruit new employers each month
- May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area
- May regularly conduct home visits with clients based on assigned functional area
- May transport clients using company provided transportation
- May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites
- May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation
- May conduct regular group client meetings
- May conduct employer visits daily/weekly to market program services and recruit new job openings
- May maintain employer files and documentation regarding the employer and current and past job openings
- May translate and interpret information for non-English speaking clients as needed
- May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required
- May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
- May provide translation services as needed
- May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed
- Operate standard office equipment and use required software applications
- Perform other duties and responsibilities as assigned
- Community resources including social services agencies and crisis intervention providers
- Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
- HIPAA regulations based on assigned functional area
- Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
- Partner with other functional areas to accomplish objectives
- Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
- Organize and prioritize multiple tasks and meet deadlines
- Communicate effectively, both orally and in writing
- Speak and write in English.
- Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.
- Maintain confidentiality of agency and client information
- Minimum Degree Required:
- High school diploma or GED equivalent
- At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources
- Licenses/Certifications Required at Date of Hire:
- Chauffeur's License may be required depending upon assigned functional area.
- MDCH test counselor certification & phlebotomy depending upon assigned functional area - if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received
- Licenses/Certifications Required within 12 months from Date of Hire:
- Career Development Facilitator certificate depending upon assigned functional area
Case Worker - Hamtramck, United States - Access Services
Description
Job Title: Case WorkerJob Status: Full-time
Bi-lingual- Arabic/English Preferred
Functional areas/departments where this position may be located:
Essential Duties and Responsibilities:
Knowledge of:
Hours: Normal business hours, some additional hours may be required. Non-traditional hours including nights and weekends may be required based on assigned functional area.
Travel Required: Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.
Working Environment: Climate controlled office