- Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
- Defines and maintains multiple program strategies based on business demand and return on investment expectations.
- Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.
- Directs analyses, root cause identification and development and recommendation of key work products.
- Applies experienced knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.
- Negotiates agreements, settles disputes equitably and diffuses high tension situations.
- Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
- Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
- Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.
- Ensures compliance with company and regulatory policies and procedures.
- Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
- Adheres to governance rigor required for work effort.
- Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8+ years of project and/or program management experience, including experience defining a new program and/or leading large-scale projects.
- Expert level of experience in Principles of Project/Program or Portfolio Management.
- Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies
- Stakeholder management and influencing skills.
- Advance understanding of risk management policies and procedures.
- Extensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.
- Extensive experience developing, maintaining and reporting on large cost project/program budgets.
- Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.
- Strong experience in complaints management programs in a large retail bank environment
- Experience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programs
- Proven track record to inspire change and collaborate with all levels of management
- Strong analytical, organizational, and problem-solving skills
- Experience with communicating and presenting key concepts to senior leadership, broad groups and team staff
- Proven track record to craft, implement, and sustain oversight processes
- Deep Complaints experience
- Third Party Vendor Oversight and Monitoring
- Data analysis
- Strong Critical thinking and root cause analysis skillset
- Ability to deliver executive level reporting
- Banking compliance and risk management experience
- US military experience through military service or a military spouse/domestic partner
-
Lead Product Manager
1 week ago
Marathon Petroleum Corporation San Antonio, United States Full timeAn exciting career awaits you · At MPC, we're committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. · Position Summary · The Lead Product Manager will join the ...
-
Project Management Lead
2 weeks ago
Citigroup Inc San Antonio, United StatesThe Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Primary focus on creating and launching solutions in support of Project Management ...
-
Regional Asset Management Practice Lead
1 week ago
Black & Veatch San Antonio, United States Full timeJob Summary · Black & Veatch's Asset Management (AM) group has grown rapidly and has an exciting opportunity for a professional interested in applying their knowledge of asset management practices to the challenges of managing Water and Wastewater Utilities, Cities, and Public Wo ...
-
Information Management Analyst Lead
5 days ago
USAA San Antonio, United StatesWhy USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give ba ...
-
Program/Project Management Lead
1 week ago
United Services Automobile Association (USAA) San Antonio, United StatesWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give ...
-
Information Management Analyst Lead
4 days ago
USAA San Antonio, United StatesWhy USAA? · Lets do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission to g ...
-
Program Manager/Site Lead
6 days ago
JST San Antonio, United StatesJob Description · Job DescriptionOverview · JST is currently seeking a Program Manager/Site Lead to join our team. · This is a full-time on-site position in San Antonio, TX. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans ...
-
Higginbotham San Antonio, United States Full timeHigginbotham , a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for an Employee Benefits Account Management Team Lead for our San Antonio, TX office. · This team lead will be responsible for assisting in ...
-
Regional Asset Management Practice Lead
5 days ago
Black & Veatch San Antonio, United StatesBlack & Veatchs Asset Management (AM) group has grown rapidly and has an exciting opportunity for a professional interested in applying their knowledge of asset management practices to the challenges of managing Water and Wastewater Utilities, Citie Management, Lead, Practice, Bu ...
-
USAA San Antonio, TX, United StatesWhy USAA?Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to giv ...
-
USAA San Antonio, United StatesWhy USAA?Lets do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission to give ...
-
BGE Technical Product Manager Lead
1 week ago
USAA San Antonio, United StatesWhy USAA?Lets do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nations military, but we all share in the mission to give ...
-
BGE Technical Product Manager Lead
1 week ago
USAA San Francisco, United States PermanentWhy USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...
-
USAA San Antonio, TX, United StatesWhy USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We are seeking a d ...
-
VND - vndx San Antonio, United StatesOur software firm (VND) is looking for an experienced account manager to work on an hourly contract to hire position. VND handles web and app development, desktop software programming, IT support and web/server hosting in the San Antonio, Texas area since 2002. · If the list bel ...
-
Model Risk Management, Audit Lead
1 week ago
USAA San Antonio, TX, United StatesWhy USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. As a dedicated Mod ...
-
Employee Benefits Account Management Team Lead
21 hours ago
Higginbotham Insurance Agency San Antonio, United StatesHigginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for an Employee Benefits Account Management Team Lead for our San Antonio, TX office.This team lead will be responsible for assisting in workf ...
-
Higginbotham Group llc San Antonio, United StatesEmployee Benefits Account Management Team Lead Job Category : Client ServicesRequisition Number : EBTEA002984Apply nowPosted : February 13, 2024Full-TimeLocations Showing 1 locationDescription Higginbotham , a privately held, independent insurance and financial services firm that ...
-
Higginbotham Insurance Agency San Antonio, United StatesHigginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for an Employee Benefits Account Management Team Lead for our San Antonio, TX office. · This team lead will be responsible for assisting in w ...
-
Project Management Lead
3 weeks ago
Citigroup Inc San Antonio, United StatesThe Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Primary focus on creating and launching solutions in support of Project Management ...
Program Manager Lead - San Antonio, United States - United Services Automobile Association
Description
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special
The Opportunity
We are looking for a Program Manager Lead for the Bank Member Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise Complaint Management Policy and provides Member Service Representatives (MSRs) and Advocates with tools and resources to identify, track, categorize, escalate, research, and resolve Bank complaints. You will be responsible for the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position.
Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the line of business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and return on investment expectations.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. However, we will consider work from home for a candidate chosen who is not located near a USAA office.
What you'll do:
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
&v=024){kind=logo}
