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- Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients.
- Schedules patient appointments in person or by telephone including but not limited to office visits, radiology and other physician's offices. Process insurance referrals and prior authorizations.
- Provides insurance information on Health Care Proxy's, Advanced Beneficiary Notice, HIPAA and obtains necessary patient consents.
- Answers telephone calls promptly, directs calls to appropriate personnel and or departments and takes accurate messages. Retrieves and addresses all messages left on voice mail each hour. Forwards and retrieves phone lines during office hours as needed.. Addresses all messages left with the answering service in a timely manner.
- Maintains physician's daily appointment schedule; produces schedules from automated system; locates pulls and prepares all medical records for the following day's office visits.
- Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification and aging labels on all charts, assists in location of missing charts and compiles new charts.
- Pulls charts for telephone messages and distributes charts to secretary, nurse or physician as necessary. Pulls charts and attaches patient results in a timely manner.
- Files correspondence, reports, test results and re-file all charts that have been taken out of the file areas.
- Photocopies/faxes information, copies and provides medical records information for patients, outside agencies and physicians under established guidelines.
- Assists in the orientation of new personnel.
- Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
- Performs other related duties as assigned. Qualifications :
- Ability to read, write and communicate in English.
- High School graduate or equivalent.
- Basic Computer skills.
- Demonstrated computer keyboarding skills.
- At least one year experience within the past 2 years as a secretary or Patient Access Representative in a medical setting.
- Knowledge of processing referrals/prior authorization.
Secretary Wound Care Center - Barnstable, United States - Cape Cod Healthcare
