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    Sales and Service Specialist - Nottingham, United States - Hertz

    Hertz
    Hertz Nottingham, United States

    4 weeks ago

    Default job background
    Full time
    Description
    The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

    Wage: $17.50 per hour.
    • Ensure optimal operational efficacies to provide customers the best rental car experience.
    • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
    • Assist customers with various post rental inquiries that involve the rental and billing process.
    • Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
    • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
    • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
    • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
    • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
    Professional Experience:
    • Ability to work in a fast-paced environment with a variety of tasks.
    • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
    • Previous customer service.
    • Strong time management and organizational skills are required
    • Computer literate and detailed orientated.
    • Must have a valid driver's license with an acceptable driving record

    Knowledge:
    • Customer service resolution practices
    • Excellent communication techniques
    • Sales Management/Coaching ability
    Skills:
    • Demonstrate good written and oral communication skills.
    • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
    • Demonstrate professionalism and interpersonal skills.
    • Show a high level of ownership, accountability and initiative.
    • Proven experience of working well within a team.
    • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
    • Willing to work outdoors during all weather conditions.
    • Assist with special administrative projects when needed.
    • Ability to stand for long periods of time.
    • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
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