- Adhere to Platinum Management Services, LLC. and Brand specific standards.
- Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.
- Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
- Promote the property through goodwill, courtesy and a positive attitude.
- Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events.
- Be proficient in all front desk and guest service operations.
- Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens.
- Anticipate and address guests' service needs, assist individuals with disabilities.
- Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
- Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
- Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached.
- Reconcile all charges to the ledger.
- Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards.
- Take each available opportunity to upsell hotel services, facilities and outlets.
- Enter wakeup calls accurately and immediately.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Report loss prevention/security of any guest reports or theft to management.
- Report and record accidents, injuries and unsafe work conditions to management.
- Coordinate with maintenance department on any guest reported or observed problems.
- Stock, the pantry/suite/gift shop: Assist with Breakfast setup
- Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.
- Excellent verbal and communication skills required.
- Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.
- Proficient in English. Bi-lingual a plus.
- Ability to attend and complete job and Brand training.
- Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific.
- Self-starter with effective leadership skills.
- Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc.
- Knowledge of basic accounting functions.
- Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)
- Must be available to Work nights and a flexible schedule.
- Reliable and able to work alone.
- Have an outgoing personality.
- Maintain professionalism at all times.
- Stand for an extended period of time.
- Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
- Previous Front Desk experience in hospitality experience preferred.
- High School Diploma required; college degree a plus.
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Night Auditor - San Marcos, United States - Platinum Companies
Description
Job Description
Job DescriptionJob Profile Summary:
The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:
Qualifications & Requirements:
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