Google Cloud Engineer - Richardson, United States - eTeam Inc

eTeam Inc Richardson, United States

2 weeks ago

Description

Job Details:

Requirements

• Min. 2 years of relevant work experience (SaaS, IaaS & PaaS)

• A solid understanding of the Cloud industry

• Excellent communication and presentation skills, both written and verbal, with a proactive and positive approach to tasks

• Objective and analytical approach to decision making

• Performance oriented, confident and proactive individual motivated by customer satisfaction

• Strong work ethic and ability to work with minimal supervision and have a strong passion for technology

• Understanding of US market and local business environment

• Proven experience in a technical customer support role

• Proven ability to quickly establish trustworthy relations with prospects to assess their needs

Responsibilities:

Execution and Productivity

• Work towards team and individual goals for key performance indicators, like service-level-agreement (SLA) & Customer Satisfaction (CSat)

• Explain Google technical products/solutions and value proposition to businesses of different verticals and sizes and explain how they can support the client's needs

• Accelerate customer adoption of Google Cloud by ensuring exceptional support & services experience

• Work collaboratively with Sales and Engineering teams and assist them in reaching their goals.

• Navigate, analyze and interpret technical documentation for Google Cloud products.

• Complete the necessary training and certification about Google Solutions, Competition and Customers pain points

• Understand prospects' pain points, understand technical requirements, correlate business needs to available Google Cloud solutions and build value for the client

Knowledge, Use of Tools

• Understand Google Cloud ecosystem and the value prop to businesses of different solutions (SaaS, IaaS & PaaS), verticals, sizes, and audiences.

• Use expert knowledge in CRM to ensure accounts, leads, and opportunities are accurate

• Effectively use Google productivity tools, email, chat and video conference solutions

• Effectively communicate Google Cloud architecture set-ups to address the customer needs.

Communication

• Excellent language skills written and verbal

o Native English speaker

o Correct grammar

o Familiar with native culture, colloquialisms

o Able to correspond in a professional, compelling manner

• Chat skills

o "Can do" attitude - resourceful, determined to reach the right point of contact and create opportunities

o Active listening; answers questions asked or acknowledges that they can't answer the question and explains why not

o Polite and patient with prospective customers

o Able to handle frustrated customers - patient

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