Receptionist Mail Clerk - Miramar - PLG Damage Attorneys

    PLG Damage Attorneys
    PLG Damage Attorneys Miramar

    5 days ago

    $14,000 (USD) per year
    Description
    This is a PART-TIME, onsite position. Shift is 10 am - 3 pm Monday - Friday. The Receptionist plays a vital role in facilitating communication across the organization.

    As the first point of contact for clients, visitors, and callers, this position is responsible for creating positive first impressions, ensuring efficient communication, and maintaining professionalism at all times.

    The Receptionist must be able to calmly and efficiently navigate a high call volume while providing excellent customer service and ensuring each caller is properly assisted and directed.

    Receptionists provide clear and transparent communication and escalate issues when necessary to direct supervisors.


    Responsibilities:
    Front Desk &

    Visitor Management:

    • Warmly greet all clients, visitors, and employees upon arrival.
    • Identify the visitor's name, reason for their visit, and who they are here to see.
    • Notify the appropriate party promptly and ensure a smooth handoff.
    • Maintain a clean, organized, and welcoming reception area

    Call Handling & Routing:

    • Answer all incoming calls professionally and courteously, even during high call volume.
    • Identify the caller by name and determine the purpose of the call.
    • Clearly communicate the process to the caller as they are transferred to the appropriate party.
    • Ensure a smooth transition by confirming the recipient is available before transferring the call.
    • When transferring, provide a brief introduction of the caller to the recipient.
    • If the intended recipient is unavailable, offer alternative solutions such as voicemail or scheduling a callback.
    • Maintain composure and efficiency while managing multiple calls, ensuring each caller receives excellent customer service.



    Escalation & Communication Support:

    • Recognize urgent or sensitive calls and escalate them to the appropriate supervisor when necessary.
    • Document and relay messages accurately and in a timely manner.
    • Ensure transparency in all communications so callers are aware of the next steps and are not left uncertain

    Qualifications:

    Education:

    • High school diploma or equivalent required

    Experience:

    • Previous experience in a receptionist, front desk, or customer service role preferred.
    • Experience handling multi-line phone systems and high call volumes is a plus.
    • Bilingual in Spanish is highly preferred Skills & Abilities:
    • Excellent verbal and written communication skills.
    • Strong ability to multitask while maintaining professionalism and composure.
    • Attention to detail and strong organizational skills.
    • Ability to efficiently manage high call volume while providing outstanding customer service.
    • Proficiency in using office equipment, phone systems, and basic computer applications.
    • Friendly, professional demeanor with a customer-focused approach

    Compensation:
    $14 per hour


    • Front Desk &

    Visitor Management:

    • Warmly greet all clients, visitors, and employees upon arrival.
    • Identify the visitor's name, reason for their visit, and who they are here to see.
    • Notify the appropriate party promptly and ensure a smooth handoff.
    • Maintain a clean, organized, and welcoming reception area

    Call Handling & Routing:

    • Answer all incoming calls professionally and courteously, even during high call volume.
    • Identify the caller by name and determine the purpose of the call.
    • Clearly communicate the process to the caller as they are transferred to the appropriate party.
    • Ensure a smooth transition by confirming the recipient is available before transferring the call.
    • When transferring, provide a brief introduction of the caller to the recipient.
    • If the intended recipient is unavailable, offer alternative solutions such as voicemail or scheduling a callback.
    • Maintain composure and efficiency while managing multiple calls, ensuring each caller receives excellent customer service

    Escalation & Communication Support:

    • Recognize urgent or sensitive calls and escalate them to the appropriate supervisor when necessary.
    • Document and relay messages accurately and in a timely manner.
    • Ensure transparency in all communications so callers are aware of the next steps and are not left uncertain
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