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Augusta

    Customer Service Specialist - Augusta, United States - State of Maine

    State of Maine
    State of Maine Augusta, United States

    3 weeks ago

    Default job background
    Description

    Client Technologies Specialist (Hybrid)

    Location: Augusta-Maine

    Work Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time.

    Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

    Job Description

    Top 3 Skills:

    Hardware/Software troubleshooting

    customer service

    self-motivated/directed

    The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.


    • Provide desktop computer support.


    • Install application updates.


    • Troubleshoot and remediate Operating System update failures.


    • Remove unsupported or vulnerable software from end users' computers.


    • Ensure that all work is documented for future reference.


    • Follow quality standards.


    • Understand the installation of software patches and upgrades.


    • Understand the use of remote technology and commands.


    • Communicate accurate and useful status updates.


    • Attend and participate in team meetings.


    • Ability to work in a team environment.


    • Strong communication skills; both written and spoken.

    Remote working/work at home options are available for this role.
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