Microsoft M365 Tier 1 Helpdesk Support Engineer - Washington
2 weeks ago

Job summary
The Microsoft Tier 1 Help Desk Support Engineer will remotely supporting a federal Cloud M365 Service Offering contract.They will be collaborating with users to diagnose problems and investigate to find a solution. They will also be part of escalating issues that cannot be solved to the proper service level queue and document throughout the process.
This position requires someone capable of working in a highly collaborative and growth-focused environment..
- Serve as the first point of contact via phone, chat, email, and ticketing system
- Create, categorize, prioritize, and update tickets; document resolution steps and user impact
- Meet or exceed SLAs for response, resolution, and customer satisfaction
Job description
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