Russian Customer Support Agent - Bellevue
1 month ago
+ Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution.
+ Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
Job summary:We are a technology solutions firm headquartered in Bellevue Washington seeking a Customer Support Agent Rotation Team member who has a passion for helping better our end-customer experience.
Job description
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