Mercedes Sales Manager - Farmington, United States - Schomp Automotive Group

Description

Job Description:
Location: 555 N Bourne Cir, Farmington, UT 84025


WHO WE ARE:
Mercedes-Benz of Farmington is a world-class, "Best of The Best" award winning dealership. We're driven by our values; We are a Competitive group

• We want to WIN.

We are Adaptable

• Willing to change if there is a better way to deliver a great experience for our guests.

We are Consistent

• We do it right or fix it fast.

We are Respectful

• Teamwork is key to our success.

And finally, we want to demonstrate Empathy

• The power of authentic connection.

At Mercedes-Benz of Farmington, we believe that Work-Life Integration is more than just a catch phrase. Our dealership is closed on Sundays & Mondays because we know family time is the most important time.

We're building a world-class team - we operate out of the nicest Mercedes-Benz dealership in Utah, equipped with great employee and guest amenities, including an in-house work-out facility.

Our organization is a place with limitless advancement you're looking for a home, not just a job, we hope you will consider Mercedes-Benz of Farmington.

WHAT WE ARE LOOKING FOR:
The Sales Manager is an experienced professional with understanding of sales operations, including floor process, internet process, phones, customer service skills, inventory management, and strong leadership skills; will assist the General Sales Manager in planning and organizing the Sales department activities; strong understanding of automotive financing with the goal to help qualified customers obtain financing in a timely manner and protect the organization's credibility; at all times providing an exceptional customer experience

Why Mercedes-Benz of Farmington?Benefits:

We offer competitive pay and relocation packagesMedical, Dental and Prescription coverageLife Insurance401(k) with company matchEmployee discounts on vehicle purchases, parts and servicePaid time-offSupplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.

On site GymJob RequirementsPunctual and regular attendance.
Responsible for daily operations of the Sales department; forecast goals/objectives for the Sales team.
Meet with Client Advisors regularly to review goals/objectives. Develop and support action plans to help the Sales team achieve their goals/objectives.
Verify the recording in CRM of all events in processing leads up to and including appointments.
Manage lead distribution strategy to Sales team; drive process to follow-up unsold appointments.
Verify all company websites, and ancillary sites are correct with current promotions and pricing.

Interact with all customers in an enthusiastic, professional, courteous and helpful manner, striving for complete customer satisfaction at all times.

Promptly follow-up with customers and fully answer their questions and address their concerns.
Address customer complaints immediately.
Follow company-approved operational procedures, including plate, key and lot management procedures.

Continually maintain and upgrade "Product Knowledge" of the products and services the company sell and of "competing" products and services.

Ensure all sales areas present a neat and clean image in accordance with Schomp and manufacturers expectations.
Responsible for verifying data accuracy of deals entered into DMS.Review all Red Flag/OFAC verifications.
Ensure compliance updating.
Understand, keep up to date and comply with federal, state, and local regulations.
Must prioritize deals to ensure customers are handled within the 1 Hour promise time.
Advise Sales team on programs that will maximize the gross and F&I opportunities.
Update GSM on any problematic deals.
Accurately watch and update the Cash In Transit (CIT) account; update notes in Axcessa for all unfunded deals.
Responsible to drive the Sales team to reconcile fund delays.
Strive for harmony and teamwork with all other departments.
Responsible for customer data privacy; keeping computers and files protected.
Recruit and train new team members of departmental processes.
Responsible for continued development and training of departmental employees.
Provide regular coaching to employees, allow opportunity for feedback, correct poor behavior, follow performance management standards.
Practice safe work habits, and follow the company's safety policies.

Model professionalism and approach all situations as a representative of the companyAdhere to the Company's Core Values of Empathetic, Competitive, Adaptable, Consistent and Respectful.

Required SkillsMust maintain a positive and enthusiastic attitude in all that we do.
Excellent communication skills are required.
Must be self-motivated with an ability to manage and organize time and activities.
Must maintain a professional appearance and follow brand dress code.
Ability to adopt and support new processes and changes to help in employee and customer satisfaction.
The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.
Demonstrate high character and achieve high results.
Excellent process orientation and extremely accountable for self and sales operations.
Possess outstanding work ethic.
Superior customer service skills.
Maintain effective team member relations.
Ability to maintain emotional control in stressful situations.


Able to use/learn to use:
ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite and other software products as required.
Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.
QualificationsHigh School Diploma or equivalent work experience.
Two years of sales experience, supervisory experience preferred.
Two years of automotive financing experience required.
The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
Must possess and maintain a valid driver license and acceptable Motor Vehicle Record (MVR).Ability to drive manual transmission vehicles.

Must hold a current State sales license or have the ability to obtain a sales license as required by the State.

Professional personal appearance.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to speak clearly so listeners can understand, as well as ability to understand the speech of another person.

Adequate physical ability including sufficient manual dexterity, including ability to operate computers, tablets, phones, key-boxes and other office machines to perform the requisite job functions.

Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens.
Must be able to sit or stand in a stationary position for extended periods of time.
Expected Hours of WorkThis is a full-time positionEvening and weekend work will be required.
Schomp Automotive Group is an Equal Opportunity Employer