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    Field Sales Growth Specialist, Northwest - Fresno, United States - Cengage Group

    Cengage Group
    Cengage Group Fresno, United States

    1 week ago

    Default job background
    Full time
    Description

    What you'll do here:

    The Sales Growth Specialist partners with AE's to provide pre-sale support for digital product sales, with a central focus on driving large digital adoptions for new customers. This includes presenting solutions and demonstrating digital products to customers in-person and virtually, building plans to deliver and support digital products, and building strong relationships with customers and stakeholders.

    This position requires the ability to be on campus at least 50% of the time to interact with customers in order to be successful. This includes local and overnight travel as required for customer meetings and sales team meetings.

    You will also:

  • Builds strategies to identify and win takeaway opportunities for large digital adoptions
  • Builds pre-sales presentations to highlight and position products and support
  • Consults with customers and Account Executives developing and delivering presentations and digital demonstrations
  • Consults on implementation planning, training, and support needs and coordinates with Customer Success team to deliver the plan
  • Designs usage growth strategies and coordinates with Customer Success organization to track usage
  • Shares customer feedback with internal stakeholders to support continuous improvement efforts
  • Builds relationships with key Department Chairs and Deans finding opportunities to win business at scale
  • Builds and leverages relationships with IT administrators/key contacts
  • Identifies and leverages advocates from existing large digital adoptions that can co-sponsor presentations, provide peer to peer support, etc. to help identify/win takeaway opportunities
  • Performs other duties as needed to achieve organizational goals

    • Skills you will need here:

  • Minimum of 5 years of experience of successful direct sales, marketing, or editorial and product experience with a bachelor's degree; or minimum of 8 years of experience in a similar role without a bachelor's degree; experience in Higher Education sales or highly distributed decision-making model highly desired
  • Demonstrated understanding of technology and experience with digital products
  • Experience in the use and implementation of digital learning products and familiarity with Learning Management Systems (LMS) and other instructional technology highly desired
  • Effective oral and written communication skills including ability to communicate clearly and effectively in virtual and in-person settings
  • Ability to deliver presentations and product demonstrations effectively to build understanding and interest from our customers
  • Evidence of strong customer orientation and ability to build effective customer relationships
  • Ability to work effectively in a group, problem-solve, and partner collaboratively to reach decisions
  • Ability to be on campus at least 50% including local and overnight travel as required for customer meetings and sales team meetings
  • Must be able to walk, climb (such as campus hills and stairs), and stand for extensive periods of time while conducting on-site visits, meeting with current and prospective clients
  • Must be located within assigned sales territory

    • Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

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