Service Desk Analyst - Portsmouth, United States - Chartis Consulting

Description

Job Description

Job Description Description:

Chartis is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program.

Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.

Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.

Requirements:

Day to Day Work Responsibilities:
Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
Coordinate Hardware delivery, maintenance, installations, and upgrades
Performed software installations and remediation to ensure application reliability
Responsible for account management (password reset, account maintenance)
Create email accounts, change status in Active Directory
Monitor, manage, and secure employees' mobile device
User support for network and desktop hardware and software complication and training
Diagnose IT and network problems, and recommend and/or implement solutions
Implemented Virtual Desktop infrastructure allowing virtual desktop management


Basic Qualifications:
HS Diploma plus 3 years of relevant help desk experience
Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
Experience working with various Microsoft Windows operating systems
Professional written and interpersonal skills are essential when communicating with Clients
Experience installing and configuring computer systems and applications
Knowledge of Microsoft Intune software for setting up mobile devices.
Experience using Remedy
Security + certification
Security clearance

Preferred Qualifications:
1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
ITIL foundation certification or familiarity with ITIL methodologies and best practices
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

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