BMW Service Advisor - Austin
9 hours ago
Job description
BMW of South AustinLocation: 5501 S. IH 35 Frontage Rd, Austin, Texas 78744
Summary:
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities:
This job has no direct supervisory responsibilities.
Essential Duties And Responsibilities Include The Following
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership's standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
√ High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field Of Study/Work Experience
Accounting
√ Automotive
Business
Human Resources
Information Technology
Desired Work Experience
up to 3 years
√ 3-5 years
5+ years
Education/Experience
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates And Licenses
√ Valid Driver's License
Automobile Salesperson License
Computer Skills
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles.
Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.Verbal And Writing Ability
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability
Ability to add, subtract, multiply and divide.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
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