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- Offer 1st line in person and telephone support to internal users with IT software or hardware questions
- Resolve standard IT problems on the telephone quickly in accordance with internal procedures.
- If necessary, escalate problems to next line support..
- Report reoccurring problems to the Network Manager of IT to better optimize our processes.
- Maintain professional knowledge and technical skills and demonstrate a huger for learning
- Willing to travel
- High School Diploma or GED
- Proficient with computers and IT applications
- College degree or equivalent experience is preferred.
- Experience in an IT Help Desk .
- Solid team player that can work independently and part of a small team
- Effective verbal and written communicator.
- Windows and Max based experience
- iPhone and Android familiar
IT / Desktop Support Analyst - hybrid - Chicago, United States - Vaco Technology
Description
IT/Desktop Support AnalystFull time/direct hire
Onsite/Hybrid Chicago, IL, 60606
Job description