IT / Desktop Support Analyst - hybrid - Chicago, United States - Vaco Technology

    Vaco Technology
    Vaco Technology Chicago, United States

    Found in: One Red Cent US C2 - 2 weeks ago

    Vaco Technology background
    Description
    IT/Desktop Support Analyst
    Full time/direct hire
    Onsite/Hybrid Chicago, IL, 60606
    Job description
    • Offer 1st line in person and telephone support to internal users with IT software or hardware questions
    • Resolve standard IT problems on the telephone quickly in accordance with internal procedures.
    • If necessary, escalate problems to next line support..
    • Report reoccurring problems to the Network Manager of IT to better optimize our processes.
    • Maintain professional knowledge and technical skills and demonstrate a huger for learning
    • Willing to travel
    Minimum Qualifications:
    • High School Diploma or GED
    • Proficient with computers and IT applications
    • College degree or equivalent experience is preferred.
    • Experience in an IT Help Desk .
    • Solid team player that can work independently and part of a small team
    • Effective verbal and written communicator.
    • Windows and Max based experience
    • iPhone and Android familiar