Client Service Representative - New York, United States - Reliance Standard

Description

Job Responsibilities and RequirementsAssume overall responsibility for managing undedicated client accounts ranging from 2 to 99 lives.

This role serves as the main contact for the client for ongoing service and is the customer's resource for consultative advice on contracts, plan structure, financial and renewal questions, escalation of claim issues, and other administrative aspects of their plan.

Account ManagementUnderstand client business, issues, and needs through required proactive phone contact; Works with peers to build and maintain positive ongoing client relationships.

Provides continual education to client on Reliance processes, policies, and procedures, including web-site services and navigation.

Working as team, responds to customer inquiries regarding coverage questions, billing issues, underwriting status updates, and other aspects of the benefit plansWorks closely with resolution specialists in billing, underwriting, claims, and other internal departments to facilitate smooth operational functions.

Must maintain thorough knowledge of all service activities associated with assigned clients. Must present complete understanding of all issues to client to ensure a seamless client experience.
AdministrativeUtilizes best practices and follows standard operating procedures. Also, identifies internal process, policy, procedure, or technology issues that may be adversely impacting client satisfaction. Works with Regional Service Manager to identify and implement solutions.

Contributes to and participates in departmental and organization-wide projects and committees designed to enhance service, improve efficiency, and improve knowledge.

May be responsible for New Producer set-up, ensuring accurate information in internal systemsRequired Knowledge, Skills, Abilities and/or Related ExperienceRelated experience preferred but will consider self-starter with good skills.

Demonstrated exceptional customer service acumen, strong consulting/negotiation/leadership skills, deep product/maintenance knowledge (including plan designs, funding, banking, etc.) with a high degree of operational effectiveness.

The position must balance the needs of the client with that of the businessStrong communication skillsAbility to build and maintain collaborative working relationships at all levelsPlanning and organization skills, multi-taskingProven analytical skillsAbility to prioritize incoming customer queries and maintain the RSL responsiveness commitmentAbility to adapt to changeAbility to work independentlyComputer proficiency in Excel and WordAbility to represent Reliance in a professional mannerKnowledge of group insurance, products, contracts, and servicesUnderstanding of state regulations applying to group plansKnowledge of underwriting principles and practicesAbility to Travel: Up to 10%

Hiring Range:
$59, $74,530.00 Salary*The hiring range listed in this posting represents the expected hiring range for work performed in the primary location (New York, NY). If this role is eligible for remote work, or will report to a different office than the one listed above, the hiring range may differ.
Work location may be flexible if approved by the Company.

What We OfferAt Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential.

And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

An annual performance bonus for all team membersGenerous 401(k) company match that is immediately vestedA choice of three medical plans (that include prescription drug coverage) to suit your unique needs.

For High Deductible Health Plan enrollees, a company contribution to your Health Savings AccountMultiple options for dental and vision coverageCompany provided Life & Disability Insurance to ensure financial protection when you need it mostFamily friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible rolesTuition Reimbursement and Continuing Professional EducationPaid Time Off, volunteer days, community partnerships, and Employee Assistance ProgramAbility to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion CouncilOur Values:
IntegrityEmpowermentCompassionCollaborationFunEEO StatementReliance Matrix is an equal opportunity employer.

We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation.

We assure you that your opportunity for employment depends solely on your qualifications. #LI-Hybrid #LI-AS1