Guest Relations Representative - Philadelphia - Publicis Groupe

    Publicis Groupe
    Publicis Groupe Philadelphia

    2 days ago

    Default job background
    Description

    Company Overview

    Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

    We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management. With a global presence in over 66 countries, we continually transform to keep pace with our ever-changing communications industry.

    Our Facilities Management team is looking for a Guest Relations Representative to work with us.

    Job Summary

    This position will be responsible for presenting a positive face to the external world on behalf of our agency customers. The Guest Relations Representative will ensure that our office space is inviting, pleasant, and safe for employees to come to work.

    Responsibilities

    • Support the Facilities team in maintaining the appearance of the office/reception area
    • Greet and direct clients, outside visitors, and employees
    • Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
    • Manage and maintain visitor systems in accordance with Groupe policy
    • Answer agency main contact phone numbers; provide assistance and guidance
    • Respond to employee and external inquiries; provide information and resolve problems as necessary
    • Report all safety issues
    • Provide administrative backup support for Facilities Management team
    • Perform other duties as assigned

    Requirements

    • 1-3 years of experience in the field or in a related area
    • Excellent communication skills
    • Ability to work with a wide variety of internal and external groups
    • Experience working in a rapid and complex changing environment
    • Passionate about providing outstanding customer service
    • Enthusiastic and creative team player with a strong drive to create a positive work environment
    • Demonstrate ability to manage multiple, diverse tasks simultaneously
    • High degree of energy, motivation, and dedication to quality and excellence
    • Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
    • Demonstrate ability to collaborate effectively with all levels and functions
    • Ability to maintain confidentiality
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Guest relations representative