Automotive Technician Automotive Mechanic - Troy, United States - BCForward

Description

Job Description

Job Description

Job Description:

Job title: Automotive Technical Support

Location: 2135 W. Maple Rd. Troy, MI 48084

Duration: 6+ Months contract with a strong possibility of extension/ Contract to hire

Other details:

• In the training period the shift will primarily be daytime shift 8 a.m. – 5 p.m. Training will be located onsite in Troy, Mi for 5 days a week Mon - Fri
• After successful training and approval to provide the direct customer support without training coach, the shift will by hybrid which is 3 days in the office on client site (typically Tues, Wed, Thurs per the client) and remote Mon and Fri.

Job Description:

Responsibilities include technical troubleshooting, warranty adjudication, product support and customer support related to contacts from the Customer's clients and Customer personnel involving customer products, and processing product warranty claims.

Their clients include but are not limited to:

Daimler Truck North America (formerly known as Freightliner)

Volvo

International Truck & Engine

Mack

PACCAR (Peterbilt and Kenworth)

Hino

Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada).

These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, manual transmission, and tire inflation systems as examples.

Answer incoming phone calls, handle outbound calls and email processing to provide first class technical support for all products in a team environment. The calls consist of in depth mechanical and/or electrical troubleshooting and diagnosis skills. The customer calls for technical assistance on a wide array of specialized Cummins-Meritor products. Training would be provided on all products and software used in daily tasks.

Candidates should possess a working mechanical knowledge of Class 7 and 8 "Over the Road Trucks."

The position also includes the processing and verification of warranty claims.

Qualifications include:

Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge

Candidate must have strong spatial relationship skills

Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy.

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.