IT Support Specialist II - Salt Lake City, United States - Fox Pest

Description

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IT Support Specialist II

Department: IT Department


Location: Logan , UT

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Fox Pest Control is seeking an IT Support Specialist II with a positive attitude, who is teachable, eager to learn, and has a commitment to honesty and hard work.

This position maintains all of Fox Pest Controls hardware and software of information technology systems through face-to-face, phone, ticket system communications, and trains new IT members.

This position is Full-Time, Monday through Friday within the hours of 6:00 AM and 8:00 PM, and 1-2 Saturdays a month will be required (on-call, or in office basis).

Fox Pest Control is a nationwide pest control company with its corporate headquarters in Logan, Utah. Our Mission is to develop confident leaders and empower individuals to provide strong outstanding service. We are a rapidly-growing business with strong core values emphasizing relationships first, people and family. We strive to provide long-term career opportunities to all on our team.

A day in the Life of an IT Support Specialist II
Point of escalation from Tier 1 IT Support Specialists

Communicate with employees and customers to ensure satisfaction and discuss additional services that meet their needs

Troubleshoot technology problems with client groups to ensure satisfaction and operation of technology

Complete daily tasks such as completing IT tickets

Collaborate on challenging projects to support the growth of the IT Department

Establish and maintain positive customer/coworker relationships

Support various sites, applications, and software used by Fox team members

High School/GED or better (Required)

1-2 years IT helpdesk experience

CompTIA A+ or Net+ Certification or equivalent

Apple Certified Support Professional (Preferred)

Understanding of basic troubleshooting theory

Familiarity with Parts and functions of CPU, RAM, and hard drives, etc.

Own a Smartphone

G Suite (Preferred)

Microsoft (Preferred)

Pest Routes Software (Preferred)

Authorized to work in the United States

Self-driven with a good attitude

Great communication skills both written and verbal

What We Offer
Positive and Empowering Workplace Culture

Flexible Work Schedule

$12-$14 an hour Depending on Experience

Hands on training

Paid Time Off (PTO)

401k with company Match

Comprehensive benefits package including medical, vision and dental

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities.

Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

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2021 Fox Pest Control

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