BDC Representative - Roanoke Rapids - White Ford

Description

As a BDC Representative at White Ford, LLC in Roanoke Rapids, NC, you will play a crucial role in ensuring a positive and seamless experience for our customers. You will be the primary point of contact for inbound and outbound communications, assisting customers with appointment scheduling, service inquiries, and sales follow-ups. Your ability to effectively manage multiple communication channels and provide timely, professional responses will help drive customer satisfaction and dealership success.

Responsibilities

• Answer inbound calls and respond to online customer inquiries promptly and professionally.
• Schedule and confirm service appointments and follow up with customers post-service.
• Make outbound calls to potential and returning customers to generate service and sales opportunities.
• Maintain accurate customer records and update CRM systems regularly.
• Coordinate with sales and service departments to ensure smooth customer transactions.
• Provide detailed information on Ford products, services, and promotions.
• Manage daily administrative tasks such as email correspondence and database management.
• Demonstrate strong organizational skills by prioritizing tasks and managing time efficiently.

Requirements

• Proven experience in a BDC or similar customer service role, preferably in the automotive industry.
• Proficiency with computers, CRM software, and Microsoft Office applications.
• Exceptional phone etiquette and verbal communication skills.
• Strong written communication skills for responding to emails and online inquiries.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with Ford vehicles, services, or dealership operations is highly desirable.
• Strong planning and organization skills to manage appointments and follow-ups.
• Customer-focused mindset with a commitment to delivering excellent service.

Benefits

• Competitive pay and performance incentives.
• Comprehensive training on Ford products and customer service best practices.
• Opportunities for career growth within White Ford, LLC.
• Friendly and supportive work environment.

About the Company

White Ford, LLC is a trusted automotive dealership located in Roanoke Rapids, NC, committed to delivering exceptional vehicle sales and service experiences to our community. We pride ourselves on quality, integrity, and customer satisfaction, offering a wide range of Ford vehicles and expert service. Join our team and be part of a company that values teamwork, personal growth, and excellence in the automotive industry.

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