Jobs
>
Newtown Square

    Help Desk Manager - Newtown Square, United States - 7N

    7N
    7N Newtown Square, United States

    3 weeks ago

    7N background
    Description
    • Build out a central Service Desk to support users across the company. Continue to provide support while transitioning from decentralized model.
    • Establish processes and procedures based on best practice to formalize and enhance the Service Desk function.
    • Set support criteria and metrics to optimize service desk workflow and performance management. Collaborate with project teams, application development, infrastructure teams, and end-users to ensure efficient system functionality.
    • Work with the management team to develop and maintain standard operating procedures (SOP) and service level agreements (SLA) with estimated delivery timelines for common support tasks.
    • Lead and inspire the service desk staff, conducting performance reviews and fostering professional development. Hire, train and retain staff for the Service Desk.
    • Provide hands-on support as necessary.
    • Ensure service desk team's adherence to established SOPs and SLAs while communicating status updates to IT Senior Management.
    • Maintain ownership of the Service Desk Platform, FreshDesk, tracking progress and ensuring high-quality support work by service desk resources.
    • Drive accountability for time and work effort entered in the service desk platform, while effectively communicating ideas for process improvement and fostering a positive and constructive attitude.
    • Keep IT Senior Management and other stakeholders informed about work efforts and challenges that may impact business relations.
    • Perform other related duties as required by IT Senior Management.

    Technical skills: Active Directory, EntraID, InTune, O365, hardware provisioning and support, experience with FreshDesk a plus

  • 7N

    Help Desk Manager

    3 weeks ago

    7N Newtown Square, United States

    Build out a central Service Desk to support users across the company. Continue to provide support while transitioning from decentralized model. · Establish processes and procedures based on best practice to formalize and enhance the Service Desk function. · Set support criteria ...

  • Hilton Garden Inn Newtown Square Radnor

    Front Desk Manager

    16 hours ago

    Hilton Garden Inn Newtown Square Radnor Newtown Square, United States

    The Front Desk Supervisor primary responsibilities include assisting the General Manager in successfully managing the Front Desk, Guest Services, Night Audit, PBX and Reservations areas. · **ESSENTIAL DUTIES AND RESPONSIBILITIES** · **Guest Service** · - Maintains _guest service_ ...

  • Vanguard

    IT Service Desk Manager

    2 weeks ago

    Vanguard Wayne, United States

    We are seeking an experienced IT Desktop Support Manager to lead our team of desktop support professionals in delivering top-notch technical support to our employees. As an IT Desktop Support Manager at Vanguard, you will be responsible for overseeing the day-to-day operations of ...

  • Vanguard

    IT Service Desk Manager

    6 days ago

    Vanguard Wayne, United States

    We are seeking an experienced IT Desktop Support Manager to lead our team of desktop support professionals in delivering top-notch technical support to our employees. As an IT Desktop Support Manager at Vanguard, you will be responsible for overseeing the day-to-day operations of ...

  • Bouncing Birthdays LLC

    Desk Manager

    4 weeks ago

    Bouncing Birthdays LLC Exton, United States

    Job Description · Job DescriptionExtremely outgoing, energetic, upbeat, positive attitude. Enjoys working with children. Able to interact with both adults and children. Reliable (attendance and punctuality are crucial). Flexibility in availability is a MUST. Organized and diligen ...

  • Beacon Hill Staffing Group

    Help Desk Manager

    1 week ago

    Beacon Hill Staffing Group Philadelphia, United States

    Job Id: T PHI_ Apply Now · Our client in Philadelphia is looking for a Help Desk Manager to join their team. This is a permanent role starting as a contract-to-hire with a very stable and well-known organization. · Position Description: · Manage several leads and 30-35 team membe ...

  • Core BTS

    Service Desk Manager

    1 week ago

    Core BTS Newark, United States

    Title: Service Desk Manager – (Subcontract at a Core BTS Client) · Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professio ...

  • Art City Vets and Urgent Care

    Front Desk Manager

    8 hours ago

    Art City Vets and Urgent Care Philadelphia, United States

    SIGN ON BONUS $ · Summary · The Front Desk Manager will have a strong presence on the floor at both ACV and ACV Wellness to support all team members, improve workflow, maintain hospital organization and presentation, and help ensure a positive client experience. Your duties wi ...

  • Apex Systems

    Help Desk Manager

    3 weeks ago

    Apex Systems King of Prussia, United States

    Apex Systems is partnering with our client MedRisk to find a Help Desk Manager for to join their team as Full-Time Employee. MedRisk is located in King of Prussia, the role is mainly remote but with some on-site piece. We are seeking a candidate with experience help desk manageme ...

  • Cadia Healthcare

    Front Desk Manager- Hampton Inn Chaddsford

    4 days ago

    Cadia Healthcare Glen Mills, United States

    Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually ...

  • Cadia Healthcare

    Front Desk Manager- Hampton Inn Chaddsford

    8 hours ago

    Cadia Healthcare Glen Mills, United States

    Offering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more than half million customers annually ...

  • Onix Hospitality

    Front Desk Manager- Hampton Inn Chaddsford

    5 days ago

    Onix Hospitality Glen Mills, United States

    Job Description · Job DescriptionOffering over 20 years of experience, Onix Hospitality currently owns and manages eight award-winning, top-performing hotels in the Mid-Atlantic region and Florida, operating over 1,000 hotel rooms across its growing portfolio and serving more tha ...

  • Apex Systems

    Help Desk Manager

    4 weeks ago

    Apex Systems Plymouth Meeting, United States

    Job#: · Job Description: · Apex Systems is partnering with our client MedRisk to find a Help Desk Manager for to join their team as Full-Time Employee. MedRisk is located in King of Prussia, the role is mainly remote but with some on-site piece. We are seeking a candidate with e ...

  • PHMC

    Service Desk Manager

    3 weeks ago

    PHMC Philadelphia, United States

    PHMC is proud to be a leader in public health. PHMC requires that all employees are fully vaccinated with the Covid-19 vaccine before the first day of employment. · WORK SCHEDULE · This is a full-time exempt position with a regular work schedule of five days and 40 hours per w ...

  • Core BTS

    Service Desk Manager

    1 week ago

    Core BTS Newark, United States

    Title: Service Desk Manager (Subcontract at a Core BTS Client) · Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology profession ...

  • Analytic Search Group

    IT Service Desk Manager

    4 weeks ago

    Analytic Search Group Newark, United States

    Job Description · The IT Service Desk Manager is responsible for overseeing the delivery of IT services enterprise wide. The IT Support Center Manager will work with the IT support team to address client incidents and requests while focusing on KPI's and continual improvement. ...

  • PuroClean of Newtown Square

    Water Mitigation Team Leader IICRC qualifications REQUIRED

    3 weeks ago

    PuroClean of Newtown Square Newtown Square, United States

    Job Description · Job DescriptionBenefits:Competitive salary · Opportunity for advancement · Paid time off · Project Team Leader · READ CAREFULLY BEFORE APPLYING · You must have a IICRC WRT/ASD certification and live within a 30m drive of Newtown Square to be considered. · 1. If ...

  • CorroHealth

    Appeals Specialist

    4 weeks ago

    CorroHealth Newtown Square, United States Full time

    About CorroHealth: · At CorroHealth our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guid ...

  • Gulph Creek Hotels

    Executive Housekeeper

    3 days ago

    Gulph Creek Hotels Newtown Square, United States

    Responsible for a staff of approximately 15-20 individuals. Weekends are mandatory. · Responsibilities include but are not limited to payroll, inventory, inspections, daily schedule and daily work assignments Ordering to par levels. · Bilingual is a preferred. · SUMMARY · The pri ...

  • Subbio Center for Plastic Surgery

    Director of Operations

    4 weeks ago

    Subbio Center for Plastic Surgery Newtown Square, United States

    Job Description · Job DescriptionThe Director of Operations takes a leadership role in directing in the day-to-day functions of a busy surgical practice while heading up growth and expansion. Our mission is to serve real women, by giving them real results, without the fluff. We t ...