General Manager - Fontana, CA, United States - Planet Fitness

Description

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

This position will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management

Schedule staff and ensure all shifts are covered.
Ensure staff is providing exceptional customer service at all times.

Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

Administration and processing of all weekly/bi-weekly employee payroll.
Manage progressive discipline and termination as needed.

• Answer phones in a friendly manner and assist callers with a variety of questions.

Facilitate all member requests and help to resolve any member issues and questions.

• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

Ensure the front desk area and lobby clean and orderly.
Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights

Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.

• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Make daily bank deposits.
• Prepare all HR related forms and send to Corporate HR and Payroll Team.
• Must be 18 years of age or older, have a high school diploma/GED equivalent and have a passion for fitness and health.
• One to three years of experience in a management role preferred.
• Computer Proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Strong leadership, team building and coaching skills.
• Direct experience managing customer focused teams in the fitness or similar industry.
• A hard working, enthusiastic and energetic management style
• Organization, problem solving and planning skills.
• Continual talking and listening in person or on the phone
• Will occasionally encounter toxic chemicals

to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we can all the Judgment Free Zone.

This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at to make an accommodation request.

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