End User Support Specialist - Schaumburg, United States - Montway, Inc.
Description
**Montway LLC**
**End User Support Specialist & System Administration**
**Schaumburg, IL - Full Time**
**Local candidates only**
The Systems/Network Administrator is accountable for the management, design, development, implementation, and upgrades of infrastructure and software solutions, including end-user support. Responsible for using best practices and knowledge of internal or external business needs to improve and meet service level expectations.
*Here's the "Must Have's" of the position:*
Handles & develops servers and is able to solve tech issues.
Able to exchange a piece of hardware.
Capable and willing to make software changes & apply settings.
Understanding of Windows Administration, firewalls, routers, and switches.
Provide high-quality end-user support.
Monitor systems/software trends and ensure swift operations.
The WHIZ of Active Directory - Able to manage and apply different policies, standardizes the hardware and software through Active Directory. Be able to apply a group standard, as well.
Phone System - Basic knowledge of user administration and reporting.
*A look into the Day-to-Day:*
Timely and efficient end-user support and troubleshooting
Maintain and troubleshoot, where necessary, internal office network and phone systems including servers, switches, routers, access points, VPN, and firewalls.
Install, support, and maintain PC and Mac hardware including servers, desktops, notebooks, monitors, and printers.
Setup and maintain email accounts, intranet accounts, Active Directory user accounts, and distribution lists.
Manage anti-virus and backup systems.
Maintain software and hardware inventory.
Remain current on developing technologies and make recommendations as needed to IT management
Document processes, procedures, training guides, and issue resolutions.
Manages specific departmental systems including identification, diagnosis, and resolution of day-to-day hardware and software operational problems.
**Requirements**
**Position requirements:**
Knowledge of cloud-based phone systems such as RingCentral/Dialpad, or any other major and/or minor system.
Good understanding of Windows Administration.
Experience providing ongoing directory administration functions; timely and efficient problem solving and technical troubleshooting skills.
Experience with installing/supporting Windows Server , Windows 10, and MS Office 2016 (or newest version(s)).
Network Administration and Active Directory skills.
Excellent verbal and written communication skills.
Exposure to various backup and antivirus solutions.
Experience with Google Workspace/GSuite: Mail and Apps.
Minimum of 3 years related work experience.
**Following experience a plus:**
Firewalls, routers, and switches (Cisco, or any other major and/or minor system, SonicWall, Meraki, Dell, HP)
Virtualization (VMware, VMware View, Hyper-V)
Desktop imaging and deployment technologies
MCSE or related technical certification is preferred
Linux experience
macOS
**The who, what, where of us:**
We started in a small, 2 bedroom apartment in Chicago and have grown into one of the largest vehicle shippers in the U.S. Over the years, Montway has gained a reputation for steady growth. Not only did the trend continue, but we've become the brand that customers look for.
We were featured in Inc. 500, Inc. 5000 and Crains Fast 50.
A casual work environment where jeans, tees, and sneakers are encouraged.
Regular company events with your awesome co-workers that include company lunches, team building offsite events and "cake" parties.
Our exceptional corporate office is located in a Schaumburg Class A office complex with top of the market features and amenities such as new state-of-the-art fitness center, covered parking, on-site eatery, easy access to a wide range of restaurants, hotels and more
The opportunity to work with and learn from an extremely talented team solving challenging and super complex problems all while building and leading them to great success.
Health, dental, 401K, vision, PTO, Group Life Insurance & other GREAT perks.
We live by the "work hard, play hard" mentality
**Mission:** At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our teams commitment to service excellence that delights.
**Vision:** Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.
**Values:** Integrity, Service Excellence, Leadership. Technological Incline, Simplicity in Operations
If our Mission, Vision, and Values speak or relate to you, we want you on our team
**No recruiters, please. (No calls or emails)