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Englewood

    Patient Access Specialist - Englewood, United States - TalentBurst, an Inc 5000 company

    TalentBurst, an Inc 5000 company
    TalentBurst, an Inc 5000 company Englewood, United States

    2 weeks ago

    Default job background
    Human Resources
    Description

    Title: Admissions Specialist

    Hybrid 1 day in office per week

    Location: Englewood, CO (Hybird)

    Duration: 06 Months

    Shift : 9:30 – 6:00pm MT

    Notes: Hire someone in next 2 weeks

    Description:

    • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
    • Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts
    • Place outbound calls to Hospitals to complete placement requests
    • Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships.
    • Adhere to performance metrics and quality assurance call standards
    • Utilize all tools and resources to coordinate and complete the placement of a patient
    • Maintain data forms e-faxed from the field and enter in the appropriate database
    • Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities
    • Build positive relationships with Hospitals, Discharge planners, Case Managers, & Client teammates across the Village and provide customer service excellence
    • Achieve the metrics and goals set for the department
    • Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
    • Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
    • Ability & willingness to learn about Kidney Disease and related topics
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