Supportive Service Case Manager - Scottsbluff, United States - Community Action Partne

Description

Job Description

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children, and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Migrant Seasonal Head Start, and Child Development Center.
• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter, and Housing Assistance Programs.

OUR PROMISE: Community Action changes people's lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity—We treat all people with dignity and respect.
• Compassion—We believe working compassionately with people enriches all.
• Inclusion—We are inclusive and advocate for diversity.
• Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation—We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE:

● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Ten Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●

Supportive Services Case Manager

Full-Time/Part-Time

Monday- Friday, Daytime Hours, Weekend and major holidays off

Job Title: Supportive Services Case Manager

Reports To: Housing First Manager

Areas of Responsibility: Under the supervision of the Housing First Manager, this position is responsible for the implementation and delivery of supportive comprehensive case management and advocacy services for individuals and families participating in CAPWN Programs. This position provides services based on the Housing First Model of care with motivational interviewing, strengths-based goal setting, and trauma-informed care approach to work collaboratively with CAPWN Staff to assist with individuals and families they are working with to help stabilize general goals of maintaining housing, increasing family stability, in providing family functioning and increasing the self-sufficiency in the program. This position will help with data entry and quality control over CAPWN programs. This may include running reports as well as checking and updating data.

Primary Duties:

1. Working knowledge of the Clarity database and other programs and services provided by CAPWN.
2. Perform client interviews, intakes and maintain required paperwork/data in agency data tracking system.
3. Assist staff with caseloads, helping households in locating safe & affordable housing and tracking client progress in the agency database.
4. Run reports in the data system and perform quality control measures in a timely manner, complete data entry, statistical review, and routine paperwork
5. Receive referrals from community queue and verify household meets criteria for program.
6. Stay informed of program changes and new developments in the community.
7. Offer individuals and families emotional support, information about community resources and services, including employment, housing, shelter services, health care, etc., and assist in completing paperwork such as social services applications, legal filings, etc.
8. Ability to demonstrate active listening skills, conflict resolution, internal motivation, and flexibility.
9. Be familiar with current housing market information, housing trends, available affordable housing resources and develop positive relationships with landlords and property management companies to help assist staff in locating units.
10. Conduct ongoing, individualized case-management to individuals/families in program.
11. Develop and facilitate support and informational classes/sessions, life skills, and/or group activities designed to help clients explore and resolve self-care issues that may be influencing the clients' progress towards meeting their established goals.
12. Maintain accurate and confidential case files.
13. Develop relationships within CAPWN, landlords and property management companies.
14. Attend and participate in staff meetings and trainings as requested.
15. As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Code of Conduct, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the Western Nebraska Communities we serve.
16. Perform other duties as assigned.

Working Conditions:

• On-site work 70%.
• Off-site home visits, training, meetings, community interactions 30%.
• Work requires ability to meet tight timelines.
• Work receives limited supervision and requires the ability to take initiative and be self-directed.
• Able to attend meetings and training sessions in and out of area.
• Must be able to work flexible hours including on-call as needed.

Physical Requirements:

• Must be able to move about quickly if necessary. e Physically able to perform job.
• Must complete health physical upon entry to program and yearly health screenings.
• Ability to bend, stoop, sit, stand, squat, crouch and pull file drawers. Occasional lifting and carrying of up to 30 pounds.

Minimum Oualifications:

Grade: 9

l . High School education or equivalent

1. Two years of documented work experience in a related field
2. Experience with dual-focus shelter programs homeless shelters, substance abuse programs, social services programs preferred.
3. Knowledge of "Housing First" approach to end homelessness preferred.
4. Knowledge or understanding of fair housing, tenant/landlord rights and responsibilities preferred.
5. Ability to communicate effectively both orally and in writing and good organizational skills
6. Must have a valid driver's license with good driving record
7. Age 21 or above

Grade: 10

1. Must meet minimum requirements above
2. AA Degree in a related field and at least 1 year experience; or a minimum of 3 successful years' experience in a similar position; or a BA degree in a related field

1. Must meet minimum requirements above
2. BA degree in a related field OR 5 years' experience in a related field.