Senior Technical Business Support Analyst - Portland, United States - Portland General Electric Company

Description

Senior Technical Business Support Analyst / Principal Technical Business Support Analyst - Workday

This position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning, Recruiting and Benefits modules. At the Principal level, will also provide oversight to our offshore team.

Senior Technical Business Support Analyst

Job Function Provides support to operational employees in optimizing technology, systems, and business processes.

Key Job Information

Career Professional: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Troubleshooting Responds and triages issues from end users on department hardware (depending on area of specialization) and software. Looks for trends and proactively resolves systemic issues. Researches and investigates root- cause issues and leads cross-functional efforts to resolve. Negotiates deadlines between IT and end users.
• Monitoring Monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively implements process improvements.
• Upgrades and Testing Analyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing. Coordinates all aspects of upgrades, including user acceptance testing. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.
• Reports Designs reports and analytics. Provides data to end users to support business process and system improvements.
• Consultation Serves as a subject matter expert to end users and others. Provides support to or leads cross-functional projects. Recommends operational process improvements to better optimize system use.

Education/Experience/Certifications

• Requires a bachelor's degree in computer science, engineering or related field or equivalent experience.
• Typically, five or more years of experience either in using operational systems or IT troubleshooting or equivalent.
• Requires a valid Driver's License and a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Advanced knowledge of systems used in department.
• Advanced knowledge of business-unit operating processes.
• Advanced knowledge of configurating systems or application system development, relational databases and coding principles.
• Intermediate knowledge of utility system.
• Intermediate knowledge of system interface / configuration protocols, web tools and database concepts.
• Intermediate skills in customer focus.
• Intermediate skills in enterprise/business awareness.
• Advanced skills in analysis and problem solving.

General Competencies

• Advanced skills in business process relationships.
• Advanced skills in organization and prioritization.
• Intermediate skills in project management.