Service Now ITOM - Canyon, United States - Verdant Infotech Solutions

Description

Title: Service Now ITOM
Client: Vendor will let know consultant over the phone
Duration: 6 months CTH
Visa: No h1B
Location: 4 days a week onsite in McLean Virginia. ( Relocated workable)
Interview: 1 stage Interview

Note: Need At Least 2 years of ITOM exp in current projects.

Job Description
Key Responsibilities:

• Configure and maintain ServiceNow Discovery and Service Mapping processes to ensure accurate and comprehensive identification of IT assets, services, and dependencies
• Collaborate with cross-functional teams, including infrastructure, operations, and service management teams, to gather requirements and implement solutions that align with ITOM best practices
• Design, develop, and maintain custom probes, sensors, and patterns to extend ServiceNow Discovery capabilities for unique infrastructure and applications
• Perform regular updates and version upgrades to the ITOM Discovery module while ensuring minimal disruption to existing functionalities
• Troubleshoot and resolve issues related to Discovery and Service Mapping, including data inconsistencies, pattern failures, and performance optimization
• Work closely with the CMDB team to ensure accurate and up-to-date configuration item (CI) data and dependencies are maintained
• Collaborate with the ServiceNow development team to integrate Discovery data with other ServiceNow modules and third-party applications
• Monitor Discovery schedules, data sources, and patterns to ensure effective and efficient data collection across the IT infrastructure
• Develop and maintain documentation, including technical specifications, architecture diagrams, and standard operating procedures related to ITOM Discovery processes
• Stay updated with ServiceNow releases, features, and industry trends related to ITOM, ensuring the organization's ITOM practices remain cutting-edge and in line with best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience (at least 2 years related experience) as a ServiceNow developer, with a focus on ITOM Discovery and Service Mapping
• In-depth understanding of the ServiceNow platform, including CMDB, Discovery, MID Server, and Service Mapping
• Experience with JavaScript, PowerShell, Regex, Linux and Windows commands, and other related technologies used in networking and infrastructure administration
• Strong knowledge of ITOM Discovery patterns and probes, including customization / creation of custom patterns, and troubleshooting
• Familiarity with IT infrastructure components, networking protocols, and cloud technologies
• Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders
• ServiceNow ITOM certifications (e.g., Certified Implementation Specialist - ITOM Discovery/Service Mapping) are a plus